Heart of the House

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, focusing on delivering exceptional guest experiences. The company emphasizes a culture where employees are empowered to be creative, thoughtful, and compassionate, contributing to its reputation as a leader in luxury hospitality. The Ritz-Carlton is part of the Marriott International portfolio of brands.

Role Overview: Heart of the House

The Heart of the House role at The Ritz-Carlton in Jeddah is a full-time position designed for individuals with 0-1 years of experience. This role is central to upholding the company's "Gold Standards," which guide daily operations and service delivery. The successful candidate will learn and exemplify these standards, including the Employee Promise, Credo, and Service Values, ensuring excellence in guest care and comfort.

Key Responsibilities

• Clean public and employee restrooms and showers.
• Clean glass surfaces in public and employee areas.
• Clean floor surfaces in public or employee spaces using specified chemicals, supplies, and equipment.
• Dust surfaces within assigned areas.
• Empty trash containers, ashtrays, and ash urns in public areas into appropriate receptacles.
• Inspect furniture for tears, rips, and stains, and report any damages.
• Clean and maintain lighting fixtures.
• Post caution signs to manage traffic flow when necessary.
• Contact other departments directly for urgent repairs.
• Respond promptly to requests from guests and other departments.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.

General Duties and Expectations

• Adhere to all company safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete required safety training and certifications; properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Support team members to achieve common goals.
• Ensure adherence to quality expectations and standards.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull work-related machinery over sloping and uneven surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines to identify defects.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Ability to move up and down a ladder.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.

Application Process

Candidates interested in this full-time position are encouraged to apply. This role offers the opportunity to contribute to a global luxury brand and be part of a dedicated team.