Supervisor IT/OT

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	جدة

وصف الوظيفة

About the Role

Acwa China is seeking a Supervisor IT/OT to join their team in Jeddah. This full-time role involves overseeing and managing IT and OT support services across the corporate office and plants operating under O&M contracts. The Supervisor ensures timely, reliable, and high-quality technical support for end-users and plant operations.

Role Context

The position coordinates IT support for infrastructure, networking, hardware, software, and communication systems. It also covers operational technology (OT) support activities, including SCADA, DCS, PLC, HMI, industrial networks, and associated systems where applicable. The IT/OT Support Supervisor ensures effective incident resolution, system availability, asset management, vendor coordination, technical support, cybersecurity compliance, and the implementation of IT/OT policies and procedures in collaboration with the IT Manager, plant management, Operations, Maintenance, Engineering, and other stakeholders.

Key Responsibilities

Manage IT/OT support services and Help Desk activities for the corporate office and assigned plants.
Supervise and coordinate daily IT and OT support activities, ensuring timely resolution of incidents and service requests.
Implement and maintain the organization's IT/OT technology plans, policies, procedures, and standards.
Provide technical support for hardware, software, networking, communication systems, and IT infrastructure.
Coordinate support for OT systems such as SCADA, DCS, PLC, HMI, industrial networks, servers, and related plant systems, where applicable.
Collaborate with plant Operations, Maintenance, Engineering, and other departments to resolve IT/OT-related issues affecting plant operations.
Monitor IT/OT system availability and escalate critical incidents to the IT Manager and relevant technical teams.
Ensure timely completion of IT-related jobs, installations, services, and vendor activities required for clearing IT-related invoices and payments.
Conduct technical evaluations of hardware, networking equipment, software, IT/OT solutions, and related technical requirements.
Provide technical reviews and recommendations for IT/OT procurement comparisons and purchasing activities.
Maintain accurate hardware, software, network, and IT/OT asset inventories for the corporate office and all assigned plants.
Ensure proper tracking of IT/OT equipment, licenses, warranties, maintenance contracts, and software subscriptions.
Collect and review weekly IT/OT status reports from all sites and projects, submitting consolidated reports to the IT Manager.
Monitor recurring IT/OT incidents and identify opportunities for improvement and preventive actions.
Coordinate troubleshooting, preventive maintenance, upgrades, and replacement of IT/OT equipment and systems.
Ensure proper backup and recovery arrangements are maintained for critical IT/OT systems and data, where applicable.
Ensure IT/OT access, user accounts, and permissions are managed in accordance with approved policies and procedures.
Support the implementation of IT and OT cybersecurity controls and ensure compliance with applicable cybersecurity requirements.
Coordinate with cybersecurity and IT teams regarding vulnerabilities, security incidents, unauthorized access, and other cybersecurity concerns.
Ensure changes to critical OT systems are properly coordinated, approved, documented, and implemented without negatively impacting plant operations.
Coordinate with vendors, contractors, OEMs, system integrators, and service providers, monitoring their performance.
Review vendor technical reports, service reports, maintenance recommendations, and proposed system upgrades.
Ensure vendors and contractors comply with company policies, HSE requirements, site access requirements, and cybersecurity procedures.
Assist in the recruitment, onboarding, training, and development of IT/OT personnel.
Identify competency gaps among subordinate personnel and implement appropriate training and development actions.
Provide on-the-job training to new employees and evaluate their OJT performance.
Conduct annual performance evaluations for reporting employees.
Ensure identification, assessment, and control of hazards within the assigned work area.
Ensure applicable environmental aspects are identified, monitored, and controlled in accordance with company requirements.
Report deviations and non-conformities related to the Integrated Management System (IMS) and support corrective actions.
Report emergencies, incidents, near misses, and major IT/OT system failures to the appropriate management.
Ensure proper handling and disposal of IT-related waste, including cartridges, toners, batteries, electronic equipment, and other e-waste, in accordance with applicable requirements.
Ensure effective utilization of IT/OT resources, manpower, equipment, software, tools, and services.
Maintain effective communication and coordination between the corporate office, plants, IT team, Operations, Maintenance, Engineering, and other departments.
Support IT/OT projects, system implementations, upgrades, integrations, and commissioning activities.
Ensure proper documentation of IT/OT systems, network configurations, asset records, support procedures, and technical information.
Attend to tasks, projects, and assignments delegated by management.
Perform other duties and responsibilities as assigned.

Qualifications and Experience

Education: Bachelor’s degree in Computer Engineering, Information Technology, Electronics Engineering, Electrical Engineering, Automation, or a related field is preferred. A Diploma or Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Electronics Engineering, Electrical Engineering, Automation, Control Engineering, or a related discipline is desired.
Experience: 6–8 years of relevant experience in IT support, IT infrastructure, networking, industrial IT/OT, automation, or technical support services.
Preferred Experience: 8+ years of relevant experience with proven supervisory or team leadership experience. Experience supporting IT/OT systems within power, water desalination, utilities, oil & gas, petrochemical, or other industrial environments is preferred.