Executive Housekeeper I

About the Role

Marriott International is seeking an Executive Housekeeper I to manage daily shift operations for Housekeeping, Recreation/Health Club, and Laundry services in Makkah. This full-time position involves directing staff to ensure guestrooms, public spaces, and employee areas are consistently clean and well-maintained. The role requires 2-5 years of experience and focuses on ensuring guest and employee satisfaction while adhering to operational budgets.

Key Responsibilities

• Ensure timely communication of guest room status to the Front Desk.
• Collaborate with the Engineering department on guestroom maintenance needs.
• Supervise the property's general cleaning schedule and daily Housekeeping shift operations.
• Prepare work assignments based on room cleaning lists and prospective check-outs.
• Manage inventory to ensure adequate supplies for guestrooms, cleaning, and uniforms.
• Implement and supervise an effective inspection program for all guestrooms and public spaces, providing feedback to staff.

Departmental Cost Management

• Participate in managing departmental controllable expenses to meet or exceed budgeted goals.
• Understand the impact of departmental operations on overall property financial objectives.
• Utilize budgets, operating statements, and payroll progress reports for financial management.

Guest Service Excellence

• Respond to and resolve guest problems and complaints effectively.
• Strive for continuous improvement in service performance.
• Empower employees to deliver excellent customer service and emphasize guest satisfaction in all departmental meetings.

Human Resources Activities

• Participate in the investigation of employee accidents as needed.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Ensure employees understand expectations and adhere to property policies, disciplinary procedures, and documentation according to SOPs and LSOPs.
• Provide feedback on employee service behaviors and utilize training tools for new and existing room attendants.
• Assist in the employee performance appraisal process, interviewing, hiring, and departmental orientation programs.
• Participate in employee progressive discipline procedures.

Qualifications and Requirements

Candidates should possess 2-5 years of relevant experience in housekeeping operations. The role requires strong leadership skills, an understanding of financial management, and a commitment to exceptional customer service. The ability to manage and train staff effectively is essential for this full-time position.