Guest Services Executive

About the Role

DUBAI HOLDING is seeking a Guest Services Executive for Front Office to join Jumeirah Jabal Omar in Makkah. This full-time position is suitable for candidates with 0-1 years of experience and offers an attractive salary paid in Saudi Riyals (SAR).

About Jumeirah

Jumeirah, a member of Dubai Holding, is a global luxury hospitality company operating a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. The brand is recognized for its beachfront resorts, city hotels, and residences, known for its service and ability to create distinctive experiences.

About Jumeirah Jabal Omar Makkah

Jumeirah Jabal Omar Makkah is located minutes from Masjid Al Haram, offering comfort and Arabian hospitality in the Holy City. The hotel spans four towers and includes dining venues, retail outlets, a gym, an executive lounge, and meeting spaces. Guests can experience views of the Grand Mosque and a culinary selection featuring Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

Main Duties and Responsibilities

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments including Housekeeping, Concierge, Executive Lounge, Recreation, and F&B to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and escalate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.

Experience and Work Type

This role requires 0-1 years of relevant experience. It is a full-time position based in Makkah.

Compensation

The compensation for this position includes an attractive salary, paid in Saudi Riyals (SAR).