Manager of Solution Center

About the Role

Amadeus is seeking a Manager of Solution Center to lead the Solution Center for a key customer. This full-time position is based in Jeddah, Makkah, Saudi Arabia, and is responsible for the overall success of the Solution Center, ensuring project delivery and contributing to revenue generation. The role involves both strategic planning and day-to-day management, including oversight of deliverable execution and the development of customer relationships.

Key Responsibilities

• Ensure the delivery of roadmap projects within agreed scope, schedule, quality, and budget, while supporting revenue objectives.
• Manage the overall Solution Center budget and collaborate with the business controlling team on financial planning and reporting.
• Oversee invoicing activities and set and maintain governance with customer and internal teams.
• Escalate unresolved issues, facilitate internal and external Steering Committees, and identify resource needs.
• Assess commercial and financial risks, define mitigation actions, and monitor issues and risks, providing regular status updates.
• Work closely with R&D teams to manage Solution Center activities and processes, defining and maintaining the Solution Center roadmap.
• Partner with commercial teams to support business development opportunities and build customer relationships to enable service growth.
• Understand and manage customer expectations through effective governance, developing relationships with business and technical stakeholders.
• Ensure timely and appropriate communication across stakeholders and maintain proper documentation and information flow.

Qualifications and Experience

• 5-10 years of relevant professional experience.
• Demonstrated ability to lead a Solution Center and manage project delivery.
• Experience in strategic planning and day-to-day operational management.
• Proven ability to build and develop customer relationships.
• Well-developed influencing skills to align and mobilize cross-functional teams.

Company Culture and Environment

Amadeus fosters a global and caring environment that supports both professional growth and personal well-being. The company is committed to diversity and inclusion, aiming to enable every employee to reach their full potential through a culture of belonging and fair treatment. Amadeus offers a flexible working model and provides opportunities for continuous learning.

Equal Opportunity Employer

Amadeus is an equal opportunity employer and is committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law.