Senior Application Administrator

About the Role

Modern Mills Company is seeking a Senior Application Administrator to join their team in Makkah, with operations spanning Jeddah and Makkah. This full-time role focuses on ensuring the availability, performance, and maintenance of enterprise applications, with a primary focus on Sales Force Automation (SFA) applications and their integration with the ERP system.

Role Purpose

The Senior Application Administrator will manage configurations, monitor operations, coordinate upgrades, train users, and provide expert support to users and stakeholders. This position is key to enhancing sales and business operations through effective digital solutions and maintaining critical business application infrastructure.

Key Responsibilities

• Manage and maintain critical business applications to ensure high availability, integrity, and optimal performance.
• Act as System Administrator for Sales Force Automation applications (*, Sonic), covering user setup, configuration, version control, and troubleshooting.
• Coordinate and execute application patching, upgrades, and configuration changes.
• Support handheld devices and mobile device management tools used by field sales teams.
• Act as the primary point of contact for integration issues between the main ERP system, GFSA, and SFA applications, ensuring accurate data flow and synchronization.
• Work with vendors and internal stakeholders to ensure smooth integration, handover, and implementation of third-party applications.
• Act as the primary point of contact for application-related issues, resolving incidents within defined SLAs.
• Log, track, and close user issues through the ManageEngine ticketing system.
• Conduct root cause analysis of recurring issues and recommend long-term solutions.
• Report any infrastructure issues affecting supervised applications to the infrastructure team.
• Monitor application performance and generate regular health, utilization, and quality reports.
• Prepare operational and management reports as required, using SQL and reporting tools.
• Maintain application documentation, including configuration guides, SOPs, and recovery procedures.
• Participate in disaster recovery planning and execution for supported applications.
• Collaborate with business users to gather and refine application requirements or enhancements.
• Participate in the implementation and rollout of new applications across branches, such as SFA rollouts and CRM integration with SAP.
• Assist in user acceptance testing (UAT) and post-deployment support of new application functionalities.
• Train employees on supported applications as requested by IT management or user managers.
• Support internal audit, compliance, and cybersecurity teams with application-specific evidence and reports.
• Ensure compliance with company policies, procedures, cybersecurity protocols, and regulatory requirements.
• Comply with the company's Code of Conduct and safety protocols.
• Perform any other duties assigned by the direct manager.

Work Environment

This is a full-time position based in Makkah, with responsibilities extending to operations in Jeddah. The role involves working within a team dedicated to maintaining and enhancing the company's digital solutions.

Application Process

Candidates interested in this role are encouraged to apply.