Accommodation Supervisor📣 إعلان

About the Accommodation Supervisor Role

Almajal Group is seeking an Accommodation Supervisor to oversee the daily operations of residential or lodging facilities in Al Jubail, Eastern Province. This full-time position requires a candidate with 2-5 years of experience who can ensure all facilities are maintained to high standards of cleanliness, safety, and compliance. The role demands a balance of strong hospitality skills, effective team management, and organizational capabilities.

Core Responsibilities

The Accommodation Supervisor is responsible for the efficient day-to-day management of the accommodation facilities. Key duties include:

• Overseeing daily check-in and check-out procedures, as well as room assignments.
• Conducting regular inspections of rooms, common areas, and facilities to ensure high standards of cleanliness and maintenance.
• Coordinating with housekeeping and maintenance teams to address repair needs, deep cleaning requirements, and facility issues promptly.
• Managing inventory for linens, cleaning supplies, furniture, and amenities, ensuring stock levels are maintained within budget.

Team Leadership and Supervision

This role involves leading and developing the accommodation support staff.

• Supervising, training, and scheduling housekeeping, maintenance, and reception staff.
• Monitoring staff performance, providing constructive feedback, and conducting performance reviews.
• Ensuring all team members adhere to health, safety, and company policies.

Resident and Guest Relations

Maintaining a positive and compliant living environment is crucial.

• Serving as the primary point of contact for resident or guest complaints, requests, and inquiries, resolving issues with diplomacy and efficiency.
• Enforcing accommodation rules, regulations, and community guidelines fairly.
• Fostering a welcoming, respectful, and safe community environment.

Administration and Compliance

Accurate record-keeping and adherence to regulations are essential functions of this role.

• Maintaining accurate records of occupancy, room conditions, maintenance logs, and key control systems.
• Preparing regular operational reports for management using approved computer software.
• Ensuring full compliance with local health, safety, and fire regulations, including coordinating regular drills and safety audits.

Required Skills and Qualifications

Candidates should possess the following qualifications:

• Experience: 1–3 years of experience in facilities management and housing supervision.
• Language: Proficiency in English (spoken and written) for effective communication.
• Computer Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to use Property Management Software (PMS).
• Leadership: Proven ability to manage, motivate, and assign tasks to a team.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Resourcefulness in handling emergencies and managing conflict resolution.