Field service/STO Manager

About the Role

Emerson is seeking a Field Service/STO Manager to join their team in Al Jubail, Saudi Arabia. This full-time role involves leading the planning, execution, and continuous improvement of Shutdown, Turnaround, and Outage (STO) projects, as well as field service activities. The focus will be on control valves, isolation valves, and pneumatic, hydraulic, and electric actuators.

Role Context and Objectives

The Field Service/STO Manager will be responsible for driving operational excellence, ensuring customer satisfaction, maintaining safety performance, and fostering team development. This position also contributes to business growth by partnering with customers, sales teams, and service organizations to deliver high-quality lifecycle service solutions. The role requires 8-10 years of relevant experience.

Key Responsibilities

• Lead the planning, coordination, and execution of STO projects, including valve overhauls, commissioning, troubleshooting, calibration, and upgrades.
• Ensure safe, on-time, and high-quality project delivery while meeting customer expectations, operational objectives, and financial targets.
• Manage workforce planning, resource allocation, subcontractor coordination, scheduling, and service execution for efficient project delivery.
• Develop and coach field service engineers and technicians through mentoring, training, knowledge sharing, and performance development initiatives.
• Collaborate with sales, business development, and lifecycle services teams to identify customer opportunities, support quotations, and expand STO and service-related business growth.
• Monitor key performance indicators related to safety, quality, customer satisfaction, delivery performance, and project profitability.
• Promote a strong safety culture by ensuring compliance with company policies, industry standards, and customer requirements.
• Lead continuous improvement initiatives to enhance operational efficiency, service delivery, and customer outcomes.

Candidate Profile

The ideal candidate will demonstrate the ability to build strong partnerships and collaborate effectively across teams to achieve shared goals. This role requires a professional who consistently delivers results, even in challenging situations, by balancing operational priorities, customer expectations, and business objectives. The candidate should be adept at developing and empowering team members through coaching, feedback, and growth opportunities, fostering an environment where individuals can perform optimally. Sound and timely decision-making based on analysis, experience, and business needs, coupled with adaptability to changing priorities and evolving customer requirements, are essential.

Experience Required

Candidates should possess between 8 to 10 years of experience in a relevant field service or STO management capacity.

Work Environment

This is a full-time position based in Al Jubail, Saudi Arabia, within a dynamic environment focused on delivering high-quality industrial services.