CKSA_Resident Engineer_Riyadh(Saudi National Only)

About the Role

Canon EMEA is seeking a Resident Engineer to join their team in Riyadh, Saudi Arabia. This is a full-time position for Saudi Nationals only, requiring 5-10 years of experience. The Resident Engineer will be responsible for providing first-line troubleshooting and support for Canon's product portfolio, ensuring high first-time fix rates and efficient service delivery.

Key Responsibilities

• Provide first-line troubleshooting to identify the root cause of problems across standalone and connected products within the portfolio.
• Achieve a high first-time fix rate and minimize recalls through cost-effective use of labor time and parts.
• Report on labor and parts investment, and counter-reading, utilizing the CAESAR (Canon European Service Admin Coding) structure.
• Optimize stock inventory and rotation, balancing this against return to fit (RTF) visits.
• Signal commercial opportunities to the sales and marketing department using 'Onsite-Insight'.
• Contribute to the ongoing development of the team and overall service performance.
• Understand customer requirements to support the functional approach of the Solution Business Strategy.
• Liaise and report back to relevant account managers on customer issues.
• Identify super-users and provide appropriate training on installed Canon products and software, including printer drivers and features.
• Identify opportunities to develop other areas of client business and liaise with the account manager accordingly.

About Canon EMEA

Canon Middle East FZ LLC, a subsidiary of Canon Europe, serves as the operational headquarters for Canon in the Middle East, based in Dubai, UAE. Canon is a global leader in imaging and innovation with over 85 years of history, driven by bold ideas, collaboration, and a commitment to positive impact. The company's corporate philosophy, Kyosei, emphasizes 'living and working together for the common good'. Canon invests significantly in R&D to deliver innovative products and services across various sectors, from cameras to commercial printers and healthcare technologies. With a strong presence in the Middle East for over 25 years, Canon operates regional sales offices in UAE, KSA, and Qatar.

Work Environment and Culture

Canon fosters a diverse and inclusive culture, with a team comprising over 37 nationalities working towards common goals. The company values sustainability, inclusion, and personal growth. Employees benefit from continuous learning opportunities, including extensive online resources and tailored development programs.

Compensation and Benefits

Canon offers a competitive salary and comprehensive benefits. The company supports a flexible work environment, including flexible hours and a hybrid working model, alongside opportunities for professional development.