Cloud Solutions Analyst

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Zain KSA is seeking a Cloud Solutions Analyst to support the technical and commercial operations of cloud services. This full-time position is based in Riyadh and involves ensuring the smooth delivery and performance of cloud solutions, coordinating with various stakeholders, and implementing corrective actions to address performance gaps.

Key Responsibilities

Support the day-to-day technical and commercial operations of cloud services.
Coordinate with internal teams and external vendors to ensure smooth delivery of cloud services.
Monitor cloud Key Performance Indicators (KPIs) and Service Level Agreement (SLA) performance, escalating violations as required.
Review service quality reports, identify performance gaps, and support the implementation of corrective action plans.
Gather and analyze customer requirements to support the design of cloud solutions aligned with business needs.
Develop cloud technical architectures based on best practices for public and private cloud environments.
Coordinate with Sales and Delivery teams to ensure proposed solutions meet customer requirements and delivery capabilities.
Provide technical support to the Sales team on cloud technologies, solution capabilities, and migration approaches.
Support the development and launch of end-to-end cloud offerings aligned with market and customer demands.
Analyze market requirements and identify gaps and opportunities for effective positioning of cloud solutions.
Assess technology partner capabilities and support ongoing partner relationship management.
Identify potential partnerships aligned with cloud strategy and business objectives.
Review partner billing and coordinate with relevant stakeholders to resolve billing-related issues.

Compliance and Security

Support the implementation of cloud-specific Governance, Risk, and Compliance (GRC) controls in line with applicable regulatory and security requirements, including CST, SAMA, and NCA.
Conduct cloud risk and threat assessments, identifying required security controls and mitigation measures.
Monitor the implementation of access controls, patching, anti-malware, and security monitoring requirements.
Maintain cloud asset and data inventories to support compliance and security requirements.
Ensure cloud solutions align with technical governance methodologies and applicable security standards.
Support process improvements and automation initiatives related to cloud compliance and security activities.

Operational Support and Documentation

Coordinate training and staffing requirements with relevant internal stakeholders.
Support cross-functional collaboration to align proposed cloud solutions with operational and delivery capabilities.
Facilitate effective communication between relevant teams to identify and address operational gaps.
Contribute to knowledge sharing and the development and maintenance of internal process documentation.
Identify and highlight operational and performance problems, providing support for corrective action implementation.
Maintain a historic record of all documents, data, and statements related to the function.
Coordinate with Business Process Management to create and document all processes.

Risk Management and Reporting

Report any issues that may pose a risk to the business, operations, systems, or employees, or any issues related to information security, to the Enterprise Risk and Information Security team.
Support the Enterprise Risk and Information Security team in the risk mitigation process.
Provide and develop reports in an effective and efficient manner.