Digital Partners Lead📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About Americana Restaurants

Americana Restaurants is a leading operator of restaurant brands across the MENA region. We are seeking a dedicated professional to join our team in Riyadh, Saudi Arabia, for a full-time position as a Digital Partners Lead.

The Digital Partners Lead Role

This role is responsible for driving revenue growth and managing relationships with multiple brands and aggregators. The primary objectives include minimizing non-commission spend on aggregators, such as marketing, compensations, and credits, while maximizing aggregator platform efficiency for order capture and processing.

Key Responsibilities

Define growth strategies for each brand and aggregator under responsibility.
Build strong relationships with aggregators and support senior management during negotiations and contract renewals.
Act as the in-house expert on the aggregator landscape, dynamics, and potential disruptions for responsible markets.
Lead aggregator operations management in collaboration with internal operational stakeholders.
Streamline ways of working with aggregators, including IT projects.
Oversee marketing spends on aggregators, driving for optimal ROI for the business.
Provide disciplined visibility into business performance by designing and distributing reporting matrices, scorecards, and reports.
Ensure the completion of projects and initiatives to meet KPIs, engaging stakeholders in technology, finance, revenue management, and aggregators.
Report and articulate the status and progress of respective projects, tasks, and responsibilities in formal and informal settings.
Define and closely track targets for key guest experience metrics on aggregators, such as store ratings.
Create intervention projects to address any guest experience deviations and liaise with Brand, HD, and CC operations teams.
Define the aggregator roll-out playbook when launching new aggregators, addressing all deployment aspects that could impact commercials or guest experience.
Support the Brand, HD, and CC operations teams on aggregator channel initiatives, if required.

Commercial Management and Growth

Forecast annual sales and transaction targets with monthly, weekly, and daily breakdowns.
Create monthly and weekly marketing plans to achieve forecasts, carefully considering brand and channel cannibalization.
Minimize marketing spend on aggregators while maximizing conversions and ROI.
Minimize other expenses on aggregators, such as credits paid or commission ramp-up due to threshold breaches.
Identify other key drivers of revenue and profitability (transactions, average check, sales mix, order frequency) and ensure they are addressed in the comprehensive growth plan for each aggregator.
Liaise with Brand, FPA, and franchisor teams to ensure buy-in, approvals, and DoA for all forecasts and growth plans.

Qualifications and Experience

Candidates for the Digital Partners Lead position should possess 8-10 years of relevant professional experience. The ideal candidate will demonstrate a strong understanding of digital platforms, e-commerce, and partnership management, preferably within the restaurant or retail sector.