Housekeeping Supervisor

About the Role

Marriott Hotels & Resorts is seeking a Housekeeping Supervisor for a full-time position in Riyadh. This role involves overseeing housekeeping operations to ensure quality standards are met across guest rooms, public areas, and other hotel facilities. The Housekeeping Supervisor will support management in daily activities and coordinate efforts between various departments.

Key Responsibilities

• Inspect guest rooms, public areas, and other facilities after cleaning to ensure adherence to quality standards.
• Manage sold room reports, verify room status, identify discrepant rooms, prioritize cleaning, and update the status of departing guest rooms.
• Assist Housekeeping management in overseeing daily operations and activities.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to the team.
• Communicate relevant issues and updates to the next shift.
• Complete all required paperwork and documentation accurately.

Operational Support and Team Leadership

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
• Ensure compliance with all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete necessary safety training and certifications.
• Ensure employees maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.

Guest Service and Interpersonal Skills

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate professionally and clearly with guests and colleagues.
• Develop and maintain positive working relationships with team members.
• Listen and respond appropriately to the concerns of other employees.

Qualifications and Physical Requirements

• 2-5 years of experience in a relevant field.
• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capable of pushing and pulling a loaded housekeeping cart and other work-related machinery over various surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Capable of standing, sitting, kneeling, or walking for extended periods across an entire work shift.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to enter and locate work-related information using computers and/or point-of-sale systems.
• Capability to read and visually verify information in various formats.

About Marriott Hotels & Resorts

Marriott International is committed to being an equal opportunity employer, valuing and celebrating the diverse backgrounds, talents, and experiences of its associates. Marriott Hotels aims to deliver thoughtful, heartfelt, and forward-thinking service, upholding a legacy of "Wonderful Hospitality. Always." Joining Marriott Hotels means becoming part of a global team within the Marriott International portfolio, where associates are encouraged to do their best work and pursue their purpose.