HR Operations & Employee Relations Specialist

About the Role

J&T Express Middle East is seeking an HR Operations & Employee Relations Specialist to join their team in Riyadh, Saudi Arabia. This full-time role focuses on managing government platform processes, employee documentation, and employee relations cases within the organization.

Role Overview

The HR Operations & Employee Relations Specialist will be responsible for ensuring compliance with local regulations and maintaining positive employee relations. The role requires a detail-oriented HR professional with 2-5 years of experience in relevant HR functions.

Key Responsibilities

• Operate government platforms such as Qiwa, Muqeem, GOSI, and the Chamber of Commerce for processing contracts, transfers, social insurance, residence and visas, and certifications.
• Issue employment, salary, and experience certificates, ensuring full verification, signatures, and proper record-keeping.
• Handle employee complaints and investigations, including interviewing involved parties, collecting evidence, and drafting objective investigation notes in Arabic with recommendations.
• Provide support for disciplinary actions and disputes by preparing notices and disciplinary documents, assisting with labor dispute files and mediation, and escalating complex cases as needed.
• Manage the employee lifecycle, including contract, system, and document steps for onboarding, transfers, and offboarding, and respond to day-to-day HR inquiries.
• Maintain accurate trackers for processing, certificates, document expiry, and case progress, while ensuring the protection of employee privacy.

Qualifications and Experience

• A minimum of 2-5 years of experience in HR operations and employee relations.
• Demonstrated experience with government platforms such as Qiwa, Muqeem, GOSI, and the Chamber of Commerce.
• Proficiency in drafting official HR documents and reports.
• Strong organizational skills and attention to detail.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic and growing logistics company.

Application Process

Candidates who meet the qualifications are encouraged to apply.