Information Technology Manager

About the Role

اوقاف للادارة والخدمات العقارية is seeking an Information Technology Manager to join their team in Riyadh, Saudi Arabia. This full-time role involves managing and developing IT operations by preparing technical plans and initiatives, overseeing enterprise systems and applications, infrastructure, networks, cloud services, technical support, cybersecurity, and ensuring the continuity of technical services. The objective is to maintain a ready, reliable, and secure technical environment, enable business operations, support digital transformation, enhance user experience, and optimize the value of technical resources and investments.

Key Responsibilities

• Develop and implement operational plans and technical initiatives aligned with company strategy and business needs.
• Translate business requirements into actionable and measurable technical services, solutions, and projects.
• Prepare the annual IT work plan, monitor its execution, and measure results.
• Assess technical needs for departments and branches, prioritizing and identifying suitable solutions.
• Evaluate modern technologies and solutions for suitability and effectiveness within company operations.
• Prepare IT budget proposals and monitor expenditure against approved budgets.
• Develop technical service performance indicators and service levels, monitoring achievement of targets.
• Coordinate with departments to understand operational and technical needs, translating them into appropriate solutions.
• Provide technical consultations and recommendations to departments and stakeholders.
• Ensure technical projects and initiatives align with company priorities and business requirements.
• Oversee the operation, support, and development of enterprise systems and applications, ensuring their readiness and continuity.
• Monitor business requirements analysis and translate them into suitable technical solutions or developments.
• Ensure system and application integration and secure data flow.
• Supervise the management of updates, releases, and technical changes, testing them before deployment.
• Oversee the operation and maintenance of technical infrastructure, networks, communications, servers, and cloud services.
• Ensure stability, availability, and efficiency of technical services across all company locations.
• Monitor network, communication, and cloud service performance, addressing issues and outages.
• Supervise technical support services for users, departments, and branches.
• Develop mechanisms for receiving, classifying, prioritizing, and processing technical support tickets and requests.
• Prepare and implement cybersecurity and information security policies and controls.
• Oversee account, permission, and access management for systems, data, and technical services.
• Monitor risks, vulnerabilities, and cybersecurity incidents, ensuring response and resolution.
• Develop and update technical service continuity and disaster recovery plans.
• Supervise backup and recovery operations for systems, data, and technical services.
• Manage and monitor technical projects and digital transformation initiatives from requirements definition to launch and delivery.
• Prepare project plans and monitor scope, time, cost, quality, and risks.
• Identify work scopes, requirements, and technical specifications for systems, services, and technical procurements.
• Participate in the technical evaluation of proposals and solutions from vendors.
• Develop and monitor IT performance indicators, agreements, and service levels.
• Prepare periodic reports on system and infrastructure readiness, cloud services, and technical support.
• Lead and guide the IT team, setting priorities and distributing tasks.
• Monitor employee performance and adherence to performance indicators and service levels.

Qualifications and Experience

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field.
• Professional certification in Information Technology (*, ITIL, COBIT, PMP).
• Minimum of 7 years of experience in Information Technology, with at least 3 years in a supervisory role.
• Experience with enterprise systems and applications, infrastructure, networks, and cloud services.
• Experience in managing technical projects, service providers, contracts, licenses, and technical assets.

Work Type and Location

This is a full-time position based in Riyadh, Saudi Arabia. Salary details will be disclosed during the interview process.

Application Process

Candidates who meet the above qualifications are encouraged to apply.