Mgr Housekeeping

About the Role

Le Meridien in Riyadh is seeking a full-time Housekeeping Manager with 2-5 years of experience. This role is responsible for the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry (if applicable). The manager will direct and work with employees to ensure guestrooms, public spaces, and employee areas are clean and well-maintained, completing inspections and holding staff accountable for corrective actions. This position assists in ensuring guest and employee satisfaction while adhering to the operating budget.

Housekeeping Operations and Budget Management

• Ensure timely and efficient communication of guest room status to the Front Desk.
• Inspect guestrooms daily and obtain lists of rooms to be cleaned immediately or prospective check-outs for work assignments.
• Inventory stock to verify adequate supplies and support an effective inspection program for all guestrooms and public spaces.
• Understand the impact of departmental operations on overall property financial goals and manage to achieve or exceed budgeted goals.
• Verify all employees have proper supplies, equipment, and uniforms.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Supervise daily Housekeeping shift operations and verify compliance with all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and communicate clear, consistent messages regarding departmental goals.

Human Resources Activities

• Utilize available on-the-job training tools for new room attendants and provide follow-up training as necessary.
• Establish and maintain open, collaborative relationships with employees.
• Schedule employees according to business demands and track employee time and attendance.
• Verify employees understand expectations and parameters.
• Ensure property policies are administered fairly and consistently, and disciplinary procedures are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe service behaviors of employees and provide feedback.
• Verify employee recognition is taking place on all shifts and participate in ongoing recognition programs.
• Solicit employee feedback, utilize an "open door" policy, and review employee satisfaction results to address concerns.
• Participate in employee progressive discipline procedures and recognize team member contributions.

Ensuring Guest Satisfaction

• Set a positive example for guest relations and understand the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and handle guest problems and complaints, striving to improve service performance.

Company Culture

Le Méridien, part of Marriott International, draws inspiration from the era of glamorous travel, celebrating each culture through a distinctly European spirit. The brand seeks curious and creative individuals who appreciate connecting with like-minded guests and have a desire to create memorable experiences. Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated.