Project Manager

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About Intellect Design Arena Ltd

Intellect Design Arena Ltd is a global financial technology leader that provides cloud-native, composable, and intelligent platforms to financial institutions worldwide. The company operates extensively across the Middle East, with a growing presence in the region's financial hubs, empowering Islamic, regional, and tier-one institutions. Intellect blends deep domain expertise with technology to drive digital transformation and operational efficiency.

Role Summary

Intellect Design Arena Ltd is seeking an experienced Customer Success Manager (CSM) / Program Manager to oversee major software implementation projects in Riyadh, Saudi Arabia. This full-time role focuses on bridging high-level delivery management with strategic customer relationship building. The CSM will act as a trusted advisor to CXO-level bank executives, ensuring customers achieve their long-term business objectives, with primary performance metrics rooted in project delivery, governance, and execution. A minimum of 10 years of experience is required for this position.

Key Responsibilities

Manage, plan, and govern multi-million dollar banking platform implementations from end-to-end.
Maintain oversight on timelines, risk mitigation, resource management, and project status.
Drive operational efficiency independently, without requiring constant guidance from regional leadership.
Serve as the primary point of contact and trusted advisor for executive stakeholders and CXOs within client banks.
Focus on post-delivery customer success, ensuring clients achieve core strategic goals beyond project completion.
Identify expansion and upselling opportunities within client accounts through relationship management.
Guide and collaborate with onsite Tech Leads and Subject Matter Experts (SMEs).
Maintain a high-level understanding of cloud-native Full-Stack Java / J2EE architectures and banking ecosystem integrations.
Proactively integrate AI-driven workflows and tools across project governance, planning, and reporting to accelerate delivery and enhance team efficiency.

Required Experience and Skills

Over 10 years of experience in customer success management or program management, specifically within software implementation projects.
Demonstrated ability to manage large-scale banking platform implementations.
Experience in strategic customer relationship building with CXO-level executives.
Understanding of cloud-native Full-Stack Java / J2EE architectures and banking ecosystem integrations.
Proficiency in leveraging AI and process automation for project governance and reporting.