Quality Assurance Specialist

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Alkhorayef Industries Company is seeking a Quality Assurance Specialist to join their team in Riyadh, Saudi Arabia. This full-time role is essential for maintaining and enhancing the company's quality management systems and operational standards. The specialist will be responsible for ensuring adherence to international quality standards and driving continuous improvement across various functions.

Quality Management and Control

Review internal Quality Management Systems (QMS) against international standards, identify discrepancies, and propose necessary amendments to align internal processes with adopted standards.
Amend QMS activities, processes, and documents to address identified variations and integrate proposed changes into AIC’s Quality Control activities.
Ensure effective communication and consistent adherence to approved amendments across all AIC functions.

Inspection, Testing, and Corrective Actions

Conduct semi-annual reviews of international inspection standards to ensure their adoption in inspection processes.
Amend inspection and testing processes and related documents for review and approval by the Quality Manager.
Communicate and train the quality team on inspection and testing amendments to ensure understanding and application of approved practices.
Review and validate rejection notes from Quality Inspectors, discuss issues with the Engineering team, and issue final actions to relevant departments.
Ensure rejected or conceded materials and products are not released without proper justifications and approvals from Quality and Production Managers.
Develop and implement corrective-preventative action plans, following up with concerned parties across AIC.
Review and validate Reject Notes and Management Review Meeting (MRM) findings post-survey to conduct root-cause analysis and recommend actions to reduce future production rejections.

Warranty Case Management

Address received warranty claims by assigning quality team members or conducting customer site visits to assess cases and determine next steps.
Prepare customer complaint documents, including root-cause analysis and corrective-preventative actions to prevent recurrence.
Ensure reports and documents are communicated to the Production Manager for review, validation, and co-approval.
Negotiate and agree on warranty case acceptance or rejection with the Production Manager, escalating unresolved cases to the General Manager.

Customer and Supplier Relations

Oversee the annual creation of customer engagement surveys, secure consensus from department managers, and present for General Manager approval.
Collaborate with the After Sales Manager to identify suitable survey types and communication methods for customer feedback.
Follow up with the After Sales Manager to collect, collate, report, and analyze customer satisfaction survey results.
Develop annual supplier evaluation documents and scorecards, discussing recommendations and action plans with the Purchasing team.
Present recommendations at the Management Review Meeting (MRM) based on customer engagement survey analysis and supplier evaluation scores.
Communicate supplier scores to the Purchasing Manager for supplier blocking through Finance, as needed.

Policy Implementation and Continuous Improvement

Ensure control of all procedures and documents through established document control processes to track amendments.
Review and approve prepared forms and documents, ensuring control numbers and dates are issued according to policies.
Distribute approved documents and forms across AIC functions and ensure the removal of outdated documents in coordination with department managers.
Implement approved Quality policies, processes, and procedures, providing instructions to subordinates and monitoring adherence.
Contribute to identifying opportunities for continuous improvement in systems, processes, and practices, focusing on leading practices, business process enhancement, cost reduction, and productivity.
Support daily activity monitoring to ensure compliance with stipulated policies and procedures.