Sales Manager

About the Role

W Hotels is seeking a Sales Manager to join our team in Riyadh. This full-time position is responsible for proactively identifying and managing sales opportunities, ensuring proper and timely business turnover for effective service delivery. The role focuses on building long-term, value-based customer relationships to achieve sales objectives and personal sales goals.

Key Responsibilities

• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows to secure future bookings.
• Develop community relationships to expand the customer base and identify new sales opportunities.
• Manage relationships with key internal and external stakeholders.
• Provide accurate and complete information to Event Management for proper service delivery.
• Participate in sales calls with team members to acquire new business and close deals.
• Execute operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.

Market Analysis and Revenue Maximization

• Identify new business opportunities to achieve personal and location revenue goals.
• Understand market dynamics, including competitors' strengths and weaknesses, economic trends, and supply and demand, to position offerings effectively.
• Secure the most advantageous opportunities for the location based on market conditions and needs.
• Understand the location's primary target customer and service expectations to offer tailored business solutions.

Customer Service Excellence

• Support the company’s service and relationship strategy to enhance customer loyalty through service excellence.
• Provide service to customers to increase account share.
• Adhere to and support the company’s customer service standards.
• Deliver excellent customer service consistent with daily service principles.
• Set a positive example for guest relations and interact with guests to gather feedback on product quality and service levels.

Qualifications and Experience

Candidates should have 2-5 years of experience in a relevant sales role. The ability to proactively solicit and manage sales opportunities, build strong customer relationships, and achieve sales goals is essential.

About W Hotels

W Hotels, part of Marriott International, is committed to igniting curiosity and expanding worlds. We are inspired by new faces and experiences, known for reinventing luxury norms globally. Our "Whatever/Whenever" philosophy aims to bring guests' passions to life. We value originality, innovation, and a forward-looking approach. Marriott International is an equal opportunity employer, fostering an environment where unique backgrounds are valued and celebrated, committed to non-discrimination on any protected basis.