مشرف صيانة📣 إعلان

Join Red Sea Global as a Customer Care Representative!

At DMC, a subsidiary of Red Sea Global, we pride ourselves on delivering exceptional service to our guests from initial inquiries to final bookings. Our dedicated customer care team operates around the clock to enhance the guest experience through seamless logistics and high-quality support.

Job Purpose:
Assist in delivering exceptional service by coordinating logistics, managing guest interactions, and ensuring service quality across departments.

Job Responsibilities:

• Coordinate with the Reservations team and service providers to ensure accurate bookings.
• Develop guest-facing communications to enhance experiences.
• Process bookings and manage inquiries through various channels.
• Provide warm welcomes and assist with arrivals and special needs.
• Document and update guest information accurately.
• Participate in alignment and management meetings to address operational issues.
• Analyze guest feedback to propose service improvements.

Technical Competencies:

• Proficiency in Booking & Reservation Systems
• Strong Customer Communication Skills
• Data Management Expertise
• Operational Coordination Ability

Join FAENA as a Restaurant Manager
As a proud member of the FAENA Movement, you will play a crucial role in leading service operations and creating unforgettable guest experiences. Our culture celebrates authentic hospitality and transformative experiences, and we invite you to be part of this journey.

Key Responsibilities:

• Lead and manage floor service during assigned shifts to ensure exceptional guest experiences.
• Monitor table status and service timing in coordination with kitchen and bar teams.
• Conduct pre-shift meetings and supervise front-of-house staff.
• Handle guest complaints with professionalism and empathy.
• Coaching and training of staff to uphold FAENA's hospitality standards.
• Assist with opening and closing procedures, ensuring all tasks are completed.

Qualifications:

• 3+ years of experience in a luxury hotel or high-volume upscale dining environment.
• Forbes 5 Star hotel experience is highly advantageous.
• Proven leadership and exceptional guest interaction skills.
• Familiarity with POS and reservation management systems.

We are shaping a world of beauty, wonder, and connection in the Kingdom of Saudi Arabia, and if you share our commitment to creativity and excellence, we encourage you to apply.