Career Opportunities: Spa and Wellness Manager

About the Role

Shangri-La Hotel in Jeddah is seeking a Spa and Wellness Manager. This full-time role is responsible for leading the overall strategic, operational, and financial performance of the spa division. The manager will drive the development and delivery of a luxury wellness experience aligned with Shangri-La’s brand standards, ensuring guest satisfaction and strong commercial performance.

Context of the Hotel

Shangri-La Jeddah is located on the new Jeddah Waterfront along the Red Sea. The hotel features 203 rooms and suites, 17 luxury serviced apartments, and 116 privately owned Burj Assila Residences. It also includes four restaurants and lounges, such as the Shang Palace, and is conveniently located near Jeddah’s landmarks and the Red Sea Mall. The property offers a dedicated Kids Club and supervised play area.

Key Responsibilities

• Manage daily spa operations, focusing on quality, efficiency, and safety.
• Achieve spa revenue, profitability, and budget targets.
• Develop strategies to increase treatment revenue, memberships, wellness programs, and retail sales.
• Identify new business opportunities and market trends to strengthen the spa’s position.
• Ensure personalized, luxury service for every guest throughout their spa journey.
• Maintain high guest satisfaction scores and service standards consistently.
• Implement improvements based on guest feedback and market expectations.
• Ensure compliance with Shangri-La standards, local regulations, hygiene, and wellness protocols.
• Optimize resources, facilities, inventory, and operational procedures.
• Recruit, train, coach, and retain talented spa professionals.
• Foster a culture of service excellence, accountability, and continuous learning.
• Develop leadership capabilities within the spa team.
• Represent the spa professionally within the luxury hospitality and wellness community.

Qualifications and Experience

• 0-1 year of experience is required for this position.
• Demonstrated leadership ability in managing spa operations.
• Strong understanding of luxury wellness experiences and guest satisfaction.
• Proven ability to achieve financial targets and manage budgets.

Work Environment

This is a full-time position based in Jeddah, Saudi Arabia, within a luxury hotel setting. The role requires leadership in a dynamic environment focused on delivering high-quality guest experiences.

Application Information

Salary details for this position will be disclosed during the application process.