EBC Group Conference & Events Sales Manager

About the Role

Delta Hotels and Resorts is seeking an EBC Group Conference & Events Sales Manager to join their team in Jeddah. This full-time position is responsible for proactively identifying and managing sales opportunities, ensuring proper and timely handover for service delivery. The role focuses on building long-term, value-based customer relationships to achieve sales objectives and personal sales goals.

Key Responsibilities

• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows to secure future bookings.
• Develop community relationships to expand the customer base for sales opportunities.
• Manage relationships with key internal and external stakeholders.
• Provide accurate and effective turnover to Event Management.
• Participate in sales calls with team members to acquire new business and close deals.
• Execute operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.

Market and Revenue Management

• Identify new business opportunities to achieve personal and location revenue goals.
• Understand market dynamics, including competitors' strengths and weaknesses, economic trends, and supply and demand, to develop effective sales strategies.
• Secure the best opportunities for the location based on market conditions and needs.
• Understand the location's primary target customer and service expectations to offer tailored business solutions.

Customer Service Excellence

• Support the company’s service and relationship strategy, fostering customer loyalty through service excellence.
• Service customers to increase account share.
• Execute and support the company’s customer service standards.
• Provide excellent customer service consistent with daily service basics.
• Set a positive example for guest relations and interact with guests to gather feedback on product quality and service levels.

Qualifications and Experience

Candidates should possess 5-10 years of experience in a relevant sales role, preferably within the hospitality or events sector. The ability to manage sales activities, build strong customer relationships, and understand market trends is essential for this position.

About Delta Hotels by Marriott

Delta Hotels by Marriott provides a seamless travel experience designed for the essential needs of the modern frequent traveler. The brand focuses on delivering key essentials and eliminating unnecessary elements, ensuring guests can concentrate on what is most important. With a strong presence globally, Delta Hotels is expanding rapidly. Joining Delta Hotels means becoming part of Marriott International's portfolio of brands, where associates are encouraged to achieve their best work and belong to a global team.