Events Booking Center Sales Executive

About the Role

Delta Hotels and Resorts is seeking an Events Booking Center Sales Executive to join their team in Jeddah. This full-time position is suitable for candidates with 0-1 year of experience. The role focuses on supporting sales and marketing activities, ensuring smooth operations, and maintaining guest satisfaction.

Key Responsibilities

• Regularly update information boards to inform employees about important events.
• Provide assistance and guidance to employees regarding job duties, such as improving package sales numbers.
• Assign lead calls or emails to Sales Executives based on a rotation system.
• Create spreadsheets to organize information related to Sales and Marketing activities, including mailing lists and tours.
• Enter, retrieve, reconcile, and verify information within sales process software.
• Contact relevant individuals or departments to resolve guest calls, requests, or problems.
• Promote awareness of the brand image both internally and externally.
• Utilize sales techniques to maximize revenue while maintaining guest loyalty, including up-selling.
• Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.

Operational Support and Compliance

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance, and protecting company assets.
• Anticipate and address guests’ service needs, assist individuals with disabilities, and express genuine appreciation to guests.
• Communicate professionally and clearly, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
• Read and visually verify information in various formats.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

About Delta Hotels

Delta Hotels by Marriott provides a streamlined travel experience designed to meet the essential needs of the modern frequent traveler. The brand focuses on delivering key essentials and eliminating unnecessary elements, ensuring guests can concentrate on what is most important. With a presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is expanding globally. Joining Delta Hotels means becoming part of Marriott International's portfolio of brands, offering opportunities for professional growth and contribution within a global team.