Guest Experience Expert

About the Role of Guest Experience Expert

Marriott International is seeking a Guest Experience Expert to join our team in Makkah, Saudi Arabia. This full-time role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to proactively address guest needs and manage operational requirements.

Key Responsibilities

• Guiding guests through their entire stay by providing a wide range of services.
• Processing operational needs and addressing guest requests efficiently.
• Completing necessary reports and documentation.
• Sharing information about local area highlights to enhance the guest experience.
• Ensuring all transactions contribute positively to the overall guest experience.

Professional Standards and Conduct

• Creating and maintaining a safe work environment for all.
• Adhering strictly to company policies and procedures.
• Maintaining confidentiality of sensitive information.
• Protecting company assets and resources.
• Upholding established quality standards in all tasks.
• Ensuring professional appearance, uniform, and communication at all times.

Physical Requirements

This role requires a hands-on approach and involves physical activity. Guest Experience Experts must be able to stand, sit, or walk for extended periods. The position also requires the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Performing these duties effectively is essential for delivering consistent service to guests and supporting business operations.

Qualifications and Experience

• 0-1 years of relevant experience.
• Ability to take initiative and deliver a wide range of guest services.
• Strong commitment to upholding professional standards and company policies.

Location and Work Type

This is a full-time position based in Makkah, Saudi Arabia. The role may involve work in other cities such as Jeddah as required by business operations.