Room Service Supervisor

About the Role

Delta Hotels and Resorts is seeking a Room Service Supervisor to join their team in Jeddah. This full-time position requires 2-5 years of relevant experience and focuses on ensuring optimal service delivery and guest satisfaction within the room service department.

Key Responsibilities

• Ensure staff collaboration for optimum service and guest needs fulfillment.
• Inspect staff grooming and attire, addressing any deficiencies.
• Perform opening and closing duties, including setup, cleaning, and securing areas.
• Inspect storage areas for organization, FIFO adherence, and cleanliness.
• Complete scheduled inventories and requisition necessary supplies.
• Monitor dining rooms for seating availability, service quality, safety, and guest well-being.
• Submit work orders for maintenance repairs.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and initial contact for the Guarantee of Fair Treatment/Open Door Policy.
• Adhere to all company and safety/security policies; report incidents and complete required training.
• Ensure professional appearance, maintain confidentiality, and protect company assets.
• Welcome guests according to standards, anticipate needs, assist individuals with disabilities, and express appreciation.
• Communicate professionally, foster positive working relationships, and support team goals.
• Ensure adherence to quality standards and identify opportunities for efficiency, productivity, quality, safety, or cost savings.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Visual inspection of tools, equipment, or machines for defects.
• Standing, sitting, or walking for extended periods or an entire shift.
• Moving, lifting, carrying, pushing, pulling, and placing objects up to 50 pounds without assistance.
• Grasping, turning, and manipulating objects requiring fine motor skills and hand-eye coordination.
• Navigating narrow, confined, or elevated spaces.
• Moving up and down stairs and/or service ramps.
• Reaching overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

• A minimum of 2-5 years of experience in a similar role.
• Demonstrated ability to lead a team and ensure high service standards.
• Strong understanding of hospitality operations and guest service principles.

Work Environment

This is a full-time position within the hospitality sector, based in Jeddah. The role involves working closely with a team to maintain operational excellence and guest satisfaction.

Application Process

Candidates who meet the above qualifications are encouraged to apply. Salary details will be discussed during the interview process.