Sales Specialist

About KONE

KONE, a certified Top Employer, is committed to fostering a positive work environment through excellent people practices. The company prioritizes a culture that supports collaboration, diversity, growth, and well-being, aiming for high standards of quality and efficiency.

Role Overview

KONE is seeking a Sales Specialist for its New Equipment Business in Jeddah, Saudi Arabia. This full-time role requires 2-5 years of experience and focuses on enhancing the efficiency of new equipment sales, particularly during the pre-sales phase. The specialist will support salespeople by managing leads and assisting with sales planning and funnel activities.

Key Responsibilities

• Contact customer-initiated leads from various online channels within 24 hours.
• Qualify leads before assigning them to sales personnel.
• Support the sales team in value discovery meetings by preparing presentations and other necessary materials.
• Maintain up-to-date sales funnel, customer, and opportunity data within the CRM system.
• Assist salespersons with back-office tasks, including tenders, orders, equipment, and customer inquiries.
• Support the organization of customer visits, tasks, and events.
• Provide Sales Managers with requested reports or sales summaries.
• Assist the Sales team with paperwork, including compliance documents, submittals, letters, and other sales-related documents.
• Maintain and update prequalification documents.
• Manage and update KONE Profile registrations for strategic customers.
• Follow up with the Sales team on the sales process, specifically order conversion from HS/IP to OC.
• Contact and follow up with customers regarding dormant and long-aging opportunities.

Qualifications and Experience

• Bachelor’s degree in Business Administration or a related field.
• 2–4 years of experience in an administrative role, preferably within a sales organization. Fresh graduates are also encouraged to apply.
• Excellent communication, coordination, and follow-up skills.
• Strong proficiency in Microsoft Office, particularly Microsoft Excel and PowerPoint.
• Experience with CRM systems is an advantage.
• Excellent Arabic and English language skills, both written and verbal.

Work Environment and Culture

KONE promotes an innovative and collaborative working culture where individual contributions are valued. Employee engagement is a key focus, encouraging participation and the sharing of ideas. Sustainability is integrated into the company's culture and daily practices, alongside ethical business conduct and a focus on mutual trust, respect, and performance recognition.

Career Development

KONE offers comprehensive learning and development programs, regular performance feedback, and opportunities for individual growth. Mentoring and coaching programs are also available to support employees in achieving their career and personal goals.