Senior Manager Infrastructure and IT Operations

About the Role

KUN Sports is seeking a Senior Manager Infrastructure and IT Operations to oversee the organization's IT infrastructure, cloud platforms, cybersecurity, and daily IT operations. This full-time position is based in Makkah, with locations in Jeddah and Makkah, and requires a minimum of 10 years of experience. The role focuses on ensuring secure, available, and scalable IT services, driving modernization through Microsoft technologies, and strengthening the organization's security and compliance posture.

Key Responsibilities

• Manage the design, implementation, and daily operation of the IT infrastructure, including data center, servers, storage, virtualization, network, and end-user computing.
• Lead the organization's cloud strategy, migration, and operations, primarily focusing on Microsoft Azure and Microsoft 365.
• Oversee cybersecurity and information security across endpoint, network, identity, email, and data protection, utilizing the Microsoft security stack.
• Ensure smooth IT operations and service delivery within agreed SLAs, managing the service desk and technical support functions.
• Drive automation of infrastructure and IT operations using Microsoft technologies such as PowerShell, Azure Automation, and Power Automate.
• Lead, coach, and develop the infrastructure, security, and IT support teams, setting objectives and managing workload.
• Plan and deliver infrastructure, cloud, and security projects within agreed timelines, budgets, and quality standards.
• Provide regular reporting on service performance, SLA compliance, security posture, and improvement plans.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field; a Master's degree is preferred.
• 10+ years of experience in IT infrastructure, cloud, and IT operations in an enterprise environment, with a proven track record of running services to defined SLAs and leading cloud migration and security improvement programs.
• Minimum of 5 years in a leadership or management role, managing infrastructure, cybersecurity, service desk, and vendor teams.
• Microsoft certifications (Azure Solutions Architect Expert, Azure Administrator Associate, Microsoft 365 Administrator, Security Operations Analyst, or Identity and Access Administrator) are strongly preferred.
• ITIL v4 and a recognized security certification such as CISSP or CISM are desirable.

Required Skills

• Strong leadership and people management skills, including experience leading operational and on-call teams.
• Deep expertise in Microsoft technologies across infrastructure, cloud, productivity, and security.
• Strong knowledge of cybersecurity and information security frameworks, controls, and risk management.
• Proficiency in ITIL service management discipline across incident, problem, and change management, with a consistent record of meeting SLAs.
• Strong automation mindset and scripting capability, with a focus on eliminating manual operational work.
• Excellent project management and stakeholder management skills.
• Strong vendor management and negotiation skills.
• Strong problem-solving and decision-making ability under pressure, with high accountability and execution discipline.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, with operations spanning Jeddah and Makkah. The role involves leading diverse teams and managing critical IT functions within an enterprise environment.

Application Process

Salary details for this position will be disclosed during the interview process.