Guest Service Agent📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	مكة المكرمة

وصف الوظيفة

About the Role

Rotana Hotels is seeking a Guest Service Agent to join the team in Makkah. This full-time position is suitable for professionals with 0-1 years of experience in the Front Office Department. The role focuses on providing professional and customer-focused service to guests, ensuring a memorable stay.

Key Responsibilities

Offer consistently professional, friendly, warm, and engaging service to guests.
Provide a warm welcome and check in guests in accordance with established Standard Operating Procedures (SOPs).
Check out departing guests according to established standards.
Sell rooms to walk-in guests and manage proactive and day-to-day facilities issues.
Manage cash inventory, cash cheques, and bills of exchange in foreign currencies for hotel guests, adhering to the credit policy.
Cooperate with colleagues across all departments, particularly Housekeeping, Finance, and Reservation.
Ensure the Guest Service Desk is consistently staffed, operationally prepared, and stocked to serve as a primary point of contact for guests.
Maintain guest privacy by ensuring no details are disclosed.
Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards, along with full knowledge of hotel facilities and happenings.

Qualifications and Experience

A degree in hospitality is preferred.
Previous experience in a hotel Front Office Department is required.
Excellent written and verbal English communication skills are essential.
Knowledge of an additional language is an advantage.
Strong interpersonal and problem-solving abilities are required.
Computer literacy is necessary, and previous experience with Opera is an advantage.

Required Competencies

The ideal candidate will be customer-driven, proactive, and possess an outgoing, charismatic, and approachable character. The role requires the ability to work effectively under pressure in a fast-paced environment and to function as a strong team player within a multi-cultural team. Key competencies include: