Head of Credit Control Claims & Collections

About the Role

United Pharmaceuticals Company is seeking a Head of Credit Control Claims & Collections to join their team in Makkah, with operations spanning Jeddah and Makkah. This full-time role is responsible for overseeing the entire credit control, claims, and collections cycle across various client types, including insurance companies, corporate clients, and government entities. The primary objective is to enhance cash conversion, minimize overdue and disputed receivables, improve claims quality, and provide accurate collection forecasts to support the company's financial liquidity and strategic growth.

Key Responsibilities

• Lead the establishment and transition to a unified Credit Control, Claims & Collections function, ensuring clear accountability.
• Manage the controlled handover of processes, data, open balances, documentation, and stakeholder relationships from relevant departments.
• Define the department’s organizational structure, operating model, policies, procedures, controls, and delegated authorities.
• Oversee the end-to-end collection cycle for insurance companies, corporate clients, and government entities.
• Govern the insurance claims cycle from timely submission through follow-up, settlement, collection, cash application, and final reconciliation.
• Establish clear Service Level Agreements (SLAs) with Commercial, Operations, IT, and Finance to ensure timely availability and quality of data and supporting documents.
• Build effective senior-level relationships with finance, claims, and settlement teams at insurance companies and partner institutions.
• Identify and resolve the root causes of rejected, delayed, underpaid, or disputed claims.
• Review financial and credit terms in customer contracts prior to approval.
• Establish and enforce credit policies, credit limits, payment terms, and approval controls for exceptions.
• Manage receivables aging, collection plans, payment commitments, disputes, and escalation of overdue accounts.
• Prepare accurate short- and medium-term collection forecasts and provide timely inputs to Treasury and FP&A.
• Develop dashboards and management reporting covering DSO, aging, claims status, collection performance, disputes, and forecast accuracy.
• Recruit, lead, and develop a high-performing team.
• Provide regular performance and risk reporting to the CFO.

Key Success Measures

• Reduction in Days Sales Outstanding (DSO) and overdue receivables.
• Improvement in on-time claims submission and collection rates.
• Reduction in rejected, delayed, and disputed claims.
• Improvement in collection forecast accuracy.
• Timely reconciliation and closure of customer balances.
• Establishment of clear accountability, effective SLAs, and disciplined escalation processes.
• Full operational readiness of the function by January 1, 2027.

Qualifications and Experience

• A minimum of 10 years of relevant experience in credit control, claims, and collections.

Work Environment

This is a full-time position based in Makkah, with responsibilities extending to Jeddah. The role involves leading a team and collaborating with various internal and external stakeholders to achieve financial objectives.

Application Process

Candidates who meet the outlined qualifications and are prepared to take on this leadership role are encouraged to apply.