Housing Coordinator

About the Role

The Ritz-Carlton is seeking a Housing Coordinator to manage all reservation requests, changes, and cancellations. This full-time position involves identifying guest needs, determining appropriate room types, and verifying availability and rates. The role requires explaining guarantee, special rate, and cancellation policies, as well as accommodating and documenting special requests.

Key Responsibilities

• Process reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs, determine appropriate room types, and verify availability and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests, and answer questions about property facilities/services and room accommodations.
• Apply sales techniques to maximize revenue and communicate information regarding designated VIP reservations.
• Input and access data in the reservation system, and respond to challenges in accommodating rooming requests by coordinating with relevant departments.
• Oversee the accuracy of room blocks and reservations, input group rooming lists, and revise room blocks to maintain required room availability.
• Maintain organized files for all groups and set up proper billing accounts according to Accounting policies.

Operational Standards and Guest Relations

• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, and assist individuals with disabilities.
• Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards, and visually verify information in various formats.

Physical Requirements

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Company Culture

The Ritz-Carlton operates over 100 award-winning properties globally, focusing on creating exceptional guest experiences. The company attracts hospitality professionals who are empowered to be creative, thoughtful, and compassionate. This role requires adherence to The Ritz-Carlton's "Gold Standards," which guide daily operations and contribute to the brand's reputation as a leader in luxury hospitality. As part of the team, the Housing Coordinator will learn and exemplify these standards, including the Employee Promise, Credo, and Service Values.

Career Growth

Joining The Ritz-Carlton means becoming part of the Marriott International portfolio of brands. This offers opportunities for professional development within a global team, fostering an environment where individuals can achieve their best work and grow professionally.