Agent At Your Service

About the Role

Sheraton is seeking an Agent-At Your Service to join its team. This full-time role involves managing guest communications and requests across various platforms, ensuring a high standard of service and guest satisfaction. The position requires 0-1 years of experience and focuses on direct guest interaction and support.

Key Responsibilities

• Answer, record, and process guest requests, questions, and concerns via telephone, email, chat, and mobile devices.
• Operate the telephone switchboard, process wake-up call requests, and direct calls to appropriate extensions.
• Receive, record, and accurately relay messages to guests or relevant departments.
• Log all guest requests and issues into the computer system, contact the appropriate individual or department (*, Bellperson, Housekeeping), and follow up to ensure resolution.
• Provide guests with information about room features, property amenities, and local areas of interest.
• Process room service orders, answer menu selection questions, and record transactions in the point-of-sale system.
• Assist guests with internet access and in-room entertainment systems.
• Maintain confidentiality of proprietary information and protect company assets.
• Speak with guests using clear and professional language, and answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support team goals.

Required Qualifications

• High school diploma or *** equivalent.
• No related work experience is required.
• No supervisory experience is required.
• No specific license or certification is required.

Work Environment and Standards

The role requires adherence to all company policies and procedures, ensuring a clean and professional appearance. Associates are expected to welcome and acknowledge guests according to company standards, anticipate service needs, assist individuals with disabilities, and express genuine appreciation. Compliance with quality assurance expectations and standards is essential. The position may involve standing, sitting, or walking for extended periods and lifting objects weighing up to 10 pounds without assistance.

About Sheraton

Sheraton, part of Marriott International, has been a global community since 1937, fostering a sense of belonging in over 400 communities worldwide. The brand focuses on connecting guests through engaging experiences and thoughtful service. Sheraton is committed to being an equal opportunity employer, valuing diverse backgrounds, and fostering an inclusive environment.

Application Information

If you are a team player interested in delivering meaningful guest experiences, you are encouraged to explore this career opportunity with Sheraton. Join us in our mission to be 'The World’s Gathering Place' and become part of a global team within Marriott International.