AsstMgr Security/Loss Prevention

About the Role

Sheraton Hotels & Resorts is seeking an Assistant Manager for Security/Loss Prevention in Medina, Al Madinah. This full-time role involves assisting in the daily management of the department to ensure the protection of property assets, employees, and guests. The position requires 5-10 years of experience in a relevant field.

Key Responsibilities

• Manage daily departmental functions to protect property assets, employees, and guests.
• Maintain required logs, certifications, and documents in compliance with law and Standard Operating Procedures.
• Assist in training staff on established emergency procedures and implement accident and fire prevention protocols.
• Promote guest and employee satisfaction while adhering to the operating budget.

Security and Loss Prevention Operations

• Conduct hazard and risk assessments, including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Ensure compliance with federal, state, and local laws and safety regulations.
• Supervise and review initial incident investigations, ensuring timely responses to all reported incidents.
• Adhere to proper key control guidelines for loss prevention throughout the property.
• Oversee all loss prevention operations, including patrol processes, emergency response, and investigations for guest and employee incidents.
• Assist with the first aid program for guests and employees and the claims process, monitoring General Liability and Worker's Compensation cases.
• Collaborate with Meeting Planners to ensure a safe experience for guests.

Human Resources and Customer Service

• Participate in interviewing, selecting, and training employees.
• Appraise employee productivity and efficiency for promotion recommendations or status changes.
• Monitor employee attendance, recording absences and tardiness.
• Conduct annual performance appraisals with direct reports according to Standard Operating Procedures.
• Ensure quality standards and customer expectations are met daily.
• Inspect and critique the performance of the loss prevention department to maintain professionalism and customer service.

Additional Responsibilities

• Analyze information and evaluate results to identify optimal solutions and resolve problems.
• Develop and maintain liaison with local law enforcement and emergency services.
• Communicate relevant information to executives, peers, and subordinates in a timely manner.

Qualifications and Experience

• A minimum of 5-10 years of experience in security or loss prevention.
• Demonstrated ability to manage daily departmental functions and ensure compliance with safety regulations.
• Experience in conducting investigations and implementing emergency procedures.