Housekeeping Floor Supervisor📣 إعلان

About the Role

Rosewood AMAALA is seeking a Housekeeping Floor Supervisor to ensure the impeccable cleanliness, condition, and presentation of all guestrooms and corridors on assigned floors. Based in Saudi Arabia, this full-time role involves leading a dedicated team of Villa Attendants and Housemen. The supervisor is responsible for upholding ultra-luxury service standards, in strict alignment with Rosewood’s Brand and Forbes Travel Guide / LQA criteria, coordinating daily cleaning operations, inspections, and special guest requests to deliver immaculate and personalized accommodation.

Supervisory and Quality Assurance

• Supervise and support Room Attendants and Housemen, ensuring efficient and high-quality room cleaning services.
• Allocate daily room and section assignments based on occupancy, arrivals, departures, and staffing levels.
• Conduct pre-shift briefings to communicate priorities, VIP rooms, special requests, and quality focus areas.
• Provide on-the-job coaching, corrective feedback, and recognition to build a motivated, high-performing team.
• Participate in the recruitment, onboarding, and training of new housekeeping colleagues.
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Ensure that superior standards are maintained daily, following LQA and Brand guidelines in every task.
• Perform inspections of guestrooms, suites, and corridors to verify cleanliness, setup, amenities, and maintenance.
• Personally check VIP, long-stay, and special-attention rooms to ensure impeccable presentation and correct amenities.
• Verify that all guest supplies (amenities, linen, towels, collateral) are correctly placed, in good condition, and replenished according to standards.
• Ensure corridors, service areas, and guest lift lobbies on the floor are clean, tidy, and free of equipment and clutter.
• Ensure accurate and timely updating of room status (clean, inspected, out-of-order, out-of-service) in the Property Management System (PMS).
• Prepare or review daily reports, such as room assignment sheets, inspection lists, and discrepancy reports, taking corrective action as needed.

Operational Execution

• Oversee detailed cleaning of guest villas, including removing soil, dirt, soap build-up, and hair from bathroom mirrors, vanities, sinks, toilets, shower walls, bathtubs, shower curtains, and floors.
• Replace facial and toilet tissue, and bath amenities in correct amounts and locations.
• Inspect condition of bathrobes and replace soiled or damaged items.
• Remove dirty bed linen and make up beds with clean linen; replace laundry bags and slips.
• Clean closets and door tracks in check-out rooms, removing dust and debris, and ensuring correct placement of hangers, extra blankets/pillows, and luggage racks.
• Dust and polish all furniture, realigning items to the floor plan, and checking under beds, chairs, and sofas for debris.
• Inspect condition of all furniture for tears, rips, or stains, reporting any damages to the supervisor.
• Remove dust and debris from upholstered furniture, including crevices and under cushions.
• Clean and dust electronic equipment such as televisions, clock radios, remote controls, and cable boxes, ensuring correct time settings and TV channels.
• Clean all lamps and light switches, checking for proper working order.
• Remove dust, spots, and smears from windows, ledges, and frames.
• Open all drawers and doors in check-out rooms to remove items left by guests.

Inter-departmental Collaboration

• Work closely with Front of House regarding room status, walk-in rooms, early arrivals, late check-outs, and room moves.
• Coordinate with Engineering to report, follow up on, and close maintenance issues (AC, plumbing, lights, equipment) in guestrooms and corridors.
• Communicate with Laundry regarding linen needs, special items, and any quality concerns.
• Collaborate with Security on matters related to room access, "Do Not Disturb" rooms, lost-and-found items, and safety incidents on the floor.
• Respond promptly to guest requests and preferences related to room service, extra amenities, pillows, and other special needs.

Health, Safety, and Compliance

• Comply with the company’s OSHMS Policies, Procedures, and Operational Works Instructions, and any other relevant legislation.
• Ensure all Housekeeping colleagues follow safe working practices, correct lifting techniques, and proper procedures.
• Enforce hygiene protocols in guest rooms and service areas, paying special attention to high-touch surfaces and sanitation standards.
• Ensure fire exits, stairwells, and emergency routes connected to the floor are always accessible and free from obstruction.
• Ensure team knowledge and readiness for emergency procedures, including guest evacuation on assigned floors.
• Take responsibility for personal health and safety, and the safety of other persons in the workplace.
• Report any safety concerns or incidents to the supervisor or respective Manager.

Required Experience

Candidates for this Housekeeping Floor Supervisor position should possess 2-5 years of experience in a similar supervisory role, preferably within a luxury hospitality environment. Demonstrated leadership skills, a keen eye for detail, and a commitment to maintaining stringent quality and safety standards are essential for success in this role.