Mgr Loss Prevention

About the Role

Marriott International is seeking a Mgr-Loss Prevention to join their team in Medina. This full-time position involves managing the daily functions of the loss prevention department to ensure the protection of property assets, employees, guests, and the property itself. The role focuses on maintaining guest and employee satisfaction while adhering to the operating budget.

Key Responsibilities

• Manage all loss prevention operations, including patrol processes, emergency response, and investigations for guest and employee incidents.
• Administer fire prevention programs and emergency preparedness in coordination with the Director of Engineering.
• Conduct hazard and risk assessments, including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Develop and implement detailed "shut down" procedures to secure all property areas at appropriate times.
• Ensure compliance with applicable laws and safety regulations, and follow proper key control guidelines.
• Develop and maintain a monthly checklist for CCTV equipment, alarmed doors, and duress alarms to ensure full functionality.
• Oversee the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate safety procedures, ensure employee understanding of safety codes, and monitor related processes.
• Handle complaints, settle disputes, and resolve grievances and conflicts.
• Foster teamwork and strong working relationships with other departments to deter crime.

Ensuring Customer Service and Professionalism

• Meet quality standards and customer expectations daily.
• Inspect and critique the performance of the loss prevention department to maintain high levels of professionalism and customer service.
• Provide services that exceed customer expectations for satisfaction and retention.
• Offer personal assistance, medical attention, or emotional support to coworkers and guests as needed.
• Serve as a role model by demonstrating appropriate behaviors and promoting mutual trust and cooperation among team members.

Operational Management and Communication

• Maintain logs, certifications, and documents required by law and Standard Operating Procedures.
• Train staff in established emergency procedures and implement accident and fire prevention protocols.
• Monitor all unusual activities on and around the property that could impact guest and employee well-being.
• Analyze information and evaluate results to identify optimal solutions and resolve problems.
• Develop and maintain liaison with local law enforcement and emergency services.
• Inform and update executives and peers on relevant information in a timely manner.

Qualifications and Experience

• 2-5 years of experience in a relevant loss prevention or security management role.
• Demonstrated ability to lead, influence, and encourage others using interpersonal and communication skills.
• Strong understanding of sound financial and business decision-making principles.
• Proven honesty and integrity, leading by example.

Work Environment

This is a full-time position based in Medina, focusing on maintaining a secure and satisfactory environment for guests and employees within the Marriott International property.