Receptionist

About the Role

Hilton is seeking a Receptionist to join its team in Medina (المدينة المنورة), Saudi Arabia. This full-time role involves managing guest arrivals and departures while providing comprehensive hospitality services. The Receptionist is responsible for ensuring a smooth and welcoming experience for all guests.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and offering bell service assistance.
• Process guest departures efficiently by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide detailed information regarding hotel offerings, room types, rates, promotions, and local area attractions to assist with guest inquiries.
• Recommend hotel amenities and services to maximize room and service revenue through up-selling techniques.
• Address guest requests and resolve concerns with care and urgency, while effectively managing messages and communications.

Core Values and Qualities

Candidates for this role should align with Hilton's core values, which guide success within the organization:

• A commitment to hospitality.
• Acting with integrity and making ethical decisions.
• Inspiring others through leadership.
• Belief in teamwork for optimal outcomes.
• Demonstrating ownership and accountability.
• Focusing on immediate actions with urgency and discipline to achieve lasting impact.

Work Environment and Culture

Hilton is recognized as a global leader in hospitality, known for its commitment to both guest experiences and its team members. The company has received repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton fosters a culture that supports professional growth and development for its employees.

Application Information

For those interested in this role, Hilton supports career journeys at every stage. Further details about life at Hilton and career opportunities can be explored on the company's Careers Blog.