Supervisor Reservations (Saudi)

About the Role

Le Meridien is seeking a Supervisor-Reservations (Saudi) to join their team in Medina. This full-time role involves overseeing the accuracy of room blocks, reservations, and group market codes, ensuring smooth operations within the reservations department. The ideal candidate will have 0-1 years of experience and will play a key role in maintaining company standards and guest satisfaction.

Key Responsibilities

• Oversee the accuracy of room blocks, reservations, and group market codes.
• Communicate company values and culture to new employees.
• Review and implement new Reservations procedures.
• Assist management with training, scheduling, counseling, motivating, and coaching employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Ensure compliance with all company policies and procedures, including uniform and personal appearance standards.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate service needs, and express genuine appreciation.
• Communicate professionally, prepare accurate written documents, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Reservation Processing Duties

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room types.
• Verify availability of room types and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions regarding property facilities/services and room accommodations.
• Apply sales techniques to maximize revenue.
• Input and access data within the reservation system.
• Respond to challenges in accommodating rooming requests.
• Set up proper billing accounts in accordance with Accounting policies.
• Troubleshoot, resolve, and document guest issues or escalate them to the appropriate individual.

Qualifications and Requirements

• 0-1 years of experience in a related field.
• Ability to read and visually verify information in various formats.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Work Environment

This is a full-time position based in Medina, Saudi Arabia, within the hospitality sector at Le Meridien. The role requires adherence to company standards and a commitment to guest satisfaction in a dynamic environment.