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SalarySalary 4,000 SR / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAbha
Overview: Derma Cure SA announces the availability of a Customer Service Specialist position, where the main responsibilities will be to establish performance indicators and quality standards to ensure a superior customer experience.
Responsibilities:
  • Develop performance indicators and quality systems in coordination with the quality management department.
  • Update customer service procedures and manuals and provide necessary support to clients effectively.
  • Analyze data to improve customer services and identify strengths and weaknesses.
  • Prepare necessary documents and reports and provide appropriate recommendations.
Required Qualifications:
  • Bachelor's degree in relevant fields.
  • Professional certificates in network management and information technology are preferred.
Skills:
  • Advanced experience in customer service and quality achievement.
  • Ability to prepare reports and analyze data.

Requirements

  • Females only
  • Females-only workplace
  • Requires 0-1 Year experience
Saud
Derma Cure SA

About Derma Cure SA

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Here's the resulting JSON: ```json { "originalTextLanguage": "English", "translatedText": "انضم إلينا كأخصائي خدمات العملاء!
نحن نبحث عن أخصائي م dedicated و apasionado للإشراف على وإدارة خدمات متنوعة لعائلات السجناء والسابقين. ستشمل دورك:
  • تحديد احتياجات العائلات للمستفيدين والإشراف على البرامج ذات الصلة مثل برامج رعاية الاتصال، وخدمات الإرشاد، وتطوير مهارات العائلات.
  • تصنيف احتياجات المستفيدين والإشراف على ميكنات تنفيذ متطلبات الخدمة لضمان توزيع عادل.
  • إنشاء والحفاظ على علاقات مع المستفيدين وإدارة دراسات الحالة الخاصة بهم، مع إعطاء الأولوية للاحتياجات وفقًا لتوجيهات "ترحم".
  • تطوير وتنفيذ خطط لدعم قدرات المستفيدين، إلى جانب الحفاظ على قاعدة بيانات محدثة والتواصل المستمر.
  • الإشراف على خطط الميزانية ورصد الشؤون المالية لتنفيذ الخطط الاستراتيجية بنجاح.
  • إنشاء سياسات منظمة والإشراف على عمليات المركز، وصيانة المرافق، والتقارير المنتظمة حول أداء الموظفين.
  • الإشراف على برامج بناء القدرات التي تغطي الاحتياجات التدريبية ودعم التوظيف للمستفيدين.
  • تحديد احتياجات المساعدة المالية وضمان تلبيتها بشكل عادل وفي الوقت المناسب.
المؤهلات:
نطلب من المرشحين الحصول على درجة البكالوريوس في:
  • Educational psychology
  • سوسيولوجيا
  • خدمات العملاء
  • الشريعة
  • الخدمة الاجتماعية
المهارات والخبرة:
يفضل معرفة متقدمة في خدمات العملاء، والتحقيق، وضمان الجودة، والبحث، والتقارير / المراقبة، وقياس ردود فعل العملاء. المعرفة بـ Microsoft Office (MOS) مطلوبة، والحصول على شهادة كامبريدج في مهارات تكنولوجيا المعلومات هو ميزة إضافية. إجادة اللغة العربية مطلوبة، ومعرفة اللغة الإنجليزية تعتبر ميزة مرغوبة." } ```

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