Customer Complaints Clerk📣 Job Ad
in Samaia Medical Clinics Group
4 days ago
4 days agoShare
 | Salary | 4,000 SR / Month |
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Abha |
Job Title: Customer Service Specialist
Job Description: This job involves setting and defining performance and quality indicators in customer service. The candidate will be responsible for participating in updating customer service procedures and guides and developing programs to enhance quality and professionalism in the established systems. Tasks will also include identifying strengths and weaknesses in current systems and preparing specialized documents and reports.
Main Responsibilities and Tasks:
Job Description: This job involves setting and defining performance and quality indicators in customer service. The candidate will be responsible for participating in updating customer service procedures and guides and developing programs to enhance quality and professionalism in the established systems. Tasks will also include identifying strengths and weaknesses in current systems and preparing specialized documents and reports.
Main Responsibilities and Tasks:
- Conduct specialized studies and analyses to determine performance indicators and quality standards.
- Participate in updating customer service procedures and coordinate with the relevant departments.
- Develop advanced programs to ensure service exceeds customer expectations.
- Analyze data to identify strengths and weaknesses and provide appropriate solutions.
- Prepare documents and reports and provide recommendations in accordance with approved policies.
Requirements
- Females only
- Females-only workplace
- Open for all nationalities
- Requires 0-1 Year experience
