Concierge📣 Job Ad

About the Role

Marriott International is seeking a dedicated Concierge for The Ritz-Carlton Residences, Diriyah, located in Riyadh and Ad Dir'iyah. This full-time position is central to delivering exceptional service to Residence owners and their guests within a luxury hospitality environment. The Concierge will manage diverse requests, provide comprehensive information, and ensure high levels of satisfaction.

Key Responsibilities

• Respond to Residence owners' and guests' requests for visitor information, special arrangements, or services such as transportation, reservations, or dry cleaning, by making arrangements or identifying appropriate providers.
• Address special requests from Residence owners and guests with unique needs, following up to ensure satisfaction.
• Gather, summarize, and provide information regarding the property and surrounding area amenities, including special events and activities.
• Announce all visitors, contractors, and others to Residence owners before granting access, ensuring only authorized visitors are permitted and recorded in the key track system.
• Answer, record, and process all incoming calls, messages, requests, questions, or concerns.
• Contact appropriate individuals or departments (*, Engineer, Bellperson, Housekeeping) as needed to resolve calls, requests, or problems.
• Understand and assist with owners’ reservation services (HRS).
• Assist with scheduling elevator use for Residence owners/tenants during move-in/out.
• Provide assistance with Bell/valet services for owners requesting their vehicles.
• Perform Lobby Ambassador tasks as required.

Operational Standards and Professional Conduct

• Review shift logs and daily memo books, documenting pertinent information in logbooks.
• Report any incidents, accidents, injuries, or unsafe work conditions to management, and complete all required safety training and certifications.
• Adhere to all company policies and procedures, maintain a clean and professional uniform and personal appearance, ensure confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally and clearly, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team goals, and respond appropriately to colleagues' concerns.
• Comply with all quality assurance expectations and standards, adhering to the highest standards of The Ritz-Carlton service excellence.
• Stand, sit, or walk for extended periods or an entire work shift, and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Experience: Minimum of 1 year of related work experience.
• Preferred Experience: Previous experience as a Concierge or in a similar position within a luxury hotel, luxury residential property, or other high-end hospitality environment.
• Supervisory Experience: No supervisory experience is required for this role.

Eligibility

In compliance with the Kingdom of Saudi Arabia labor and localization requirements, only Saudi nationals will be considered for this position.

Work Environment

This is a full-time role based at The Ritz-Carlton Residences, Diriyah, in Riyadh and Ad Dir'iyah. The position requires adherence to luxury service standards and involves direct interaction with Residence owners and guests in a dynamic hospitality setting.