Sales Supervisor FMCG📣 Job Ad

About the Role

Highest Talent Ltd is seeking a Sales Supervisor FMCG to join their team in Al Baha, Al Bahah, Saudi Arabia. This full-time position requires a professional with 5-10 years of experience, responsible for overseeing sales operations within the Fast-Moving Consumer Goods sector.

Role Purpose

The primary purpose of this role is to ensure all cash van salesmen and down-market pre-sellers conduct sales exclusively to BCO registered customers within their respective Journey Plans (JP). The Sales Supervisor will also be responsible for verifying that all sales invoices and collections, whether cash or non-cash (including SPOS, Bank transfers, and cheques), are processed solely using Handheld Computers (HHC).

Key Responsibilities

• Ensure 100% compliance of all salesmen with the Journey Plan daily, and that sales and collections are made only to customers listed in the JP using HHC.
• Validate sales and collection invoices tagged as “suspicious” in sales reports and conduct monthly account reconciliations (snap checks) for each salesman with finance/HR representatives.
• Validate required documents and create accounts for new customers aligned with the company’s Route to Market (RTM) strategy, and close/inactivate accounts of customers no longer in business.
• Coach new salesmen and conduct monthly refresher sessions with existing salesmen on agreed standard operating procedures.
• Perform random validation of sales and collection invoices using the Supervisor TAB and confirm statements of account with 10 customers weekly, reporting findings to the channel manager.
• Escalate any violation of Standard Operating Procedures (SOP) to the line manager within 24 hours.
• Develop and implement customer contact plans, act as the first point of contact for customer queries, and build strong relationships with assigned customers.
• Monitor team members' use of the CRM system, identify sales opportunities, and represent the organization at trade shows.
• Maintain deep knowledge of organizational policies, procedures, and regulatory codes, ensuring operational and sales process compliance.
• Manage and report on team performance, set objectives for direct reports, and ensure all team members understand and comply with company policies.
• Continuously monitor salesmen accounts using SAP/BI/SFA/Vxceed GPS Tracker and track/maintain company assets such as vehicles, handheld devices, and freezers.
• Drive a zero-tolerance policy regarding reporting cases related to robbery, accidents, and misuse of company funds and assets.

Qualifications and Experience

• A minimum of 5-10 years of experience in a sales supervision role, preferably within the FMCG sector.

Required Competencies

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of diverse audiences.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Self-Development: Actively seeking new ways to grow and be challenged using formal and informal development channels.
• Financial Acumen: Interpreting and applying key financial indicators to make better business decisions.

Compensation

The salary for this full-time position ranges from SAR 8,000 to SAR 10,000 per month. This compensation package is inclusive of accommodation and travel allowances.