Sales Supervisor FMCG📣 Job Ad

About the Role

Saqr Consulting Partners is seeking a Sales Supervisor FMCG to join their team in Najran, Najran, Saudi Arabia. This full-time position requires 5-10 years of relevant experience and offers a salary of SAR 8,000 - SAR 10,000, which includes accommodation and travel. The primary purpose of this role is to ensure all cash van salesmen and down-market pre-sellers conduct sales and collections exclusively with BCO registered customers within their respective Journey Plans (JP), utilizing Handheld Computers (HHC) for all transactions.

Sales and Operational Management

• Ensure 100% compliance of all salesmen with their Journey Plan every day.
• Verify that sales and collections are conducted only with customers listed in the Journey Plan (JP) and processed exclusively using HHC.
• Validate sales and collection invoices in the market that are flagged as "suspicious" in sales reports.
• Conduct monthly account reconciliation (snap checks) for each salesman, covering physical stocks versus system stocks, collection versus deposit, and validating at least 10 credit invoices per salesman.
• Validate all required documents and create accounts for new customers if they align with the company’s Route to Market (RTM) strategy.
• Ensure the closure or inactivation of accounts for customers who are no longer in business.
• Coach new salesmen and conduct monthly refresher sessions with existing salesmen on agreed standard operating procedures.
• Perform random validation of sales and collection invoices using the Supervisor TAB.
• Confirm statements of account with 10 customers every week and report findings to the channel manager.
• Escalate any violation of Standard Operating Procedures (SOP) to the line manager within 24 hours.

Customer Engagement and Relationship Development

• Develop and implement a customer contact plan to communicate product launches and engage potential customers in relevant sales campaigns.
• Act as the first point of contact for customer queries and complaints, resolving them or referring complex issues as appropriate.
• Set clear objectives for each sales call or meeting, using standard materials for presentations and asking relevant questions to identify customer interest and needs.
• Develop a personal network within the sales territory and represent the organization at trade shows to identify sales opportunities.
• Identify products or services that best meet customer needs, propose quantities and configurations, and invite purchases at standard price/terms.
• Develop strong relationships with all assigned customers and collaborate internally as the customer champion in cross-functional teams.
• Monitor team members' use of the CRM system, identifying and resolving standard issues, and escalating to a senior manager as appropriate.

Team Leadership and Compliance Oversight

• Maintain and renew deep knowledge of the organization's policies, procedures, and relevant regulatory codes, ensuring personal and team adherence to required standards.
• Identify patterns of noncompliance within the team, taking appropriate action to report and resolve issues, and escalating as necessary.
• Develop and propose personal performance objectives, and manage and report on team performance, setting objectives for direct reports and holding them accountable.
• Carry out specified audit activities and draft reports of findings, including recommended corrective actions, for review.
• Work within standard compliance systems and report simple noncompliance issues.
• Ensure all team members understand their role and comply with company policies.
• Check receivables collections and deposits of the full amount as per company policies.

Asset Management and Policy Enforcement

• Continuously monitor systems for salesmen accounts, including SAP, BI, SFA, and Vxceed GPS Tracker.
• Track and maintain company assets such as vehicles, Handheld devices, computers, printers, freezers, and chillers.
• Drive a zero-tolerance policy regarding reporting cases related to robbery, accidents, and misuse of company funds and assets.
• Develop capabilities through assessment, development planning, formal/informal training, and coaching, and maintain an in-depth understanding of technology, external regulation, and industry best practices.

Required Experience and Behavioral Competencies

Candidates for this role must possess 5 to 10 years of experience in a sales supervision capacity within the FMCG sector. The ideal candidate will also demonstrate the following behavioral competencies:

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of diverse audiences.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Self-Development: Actively seeks new ways to grow and be challenged.
• Financial Acumen: Interprets and applies key financial indicators to make better business decisions.