Customer Service Representative

Join Matryal as an Operations Manager!
In this critical role, you will act as the strategic link between the COO and the execution team, focusing on the daily health of the marketplace to ensure customer requests are fulfilled efficiently while aligning operational teams with the company's growth targets.

Key Responsibilities:

• Operational Governance & Alignment:
  - Translate strategic objectives into actionable plans for functional teams.
  - Standardize communication to keep the COO informed on critical bottlenecks and performance trends.
• Marketplace Fulfillment Oversight:
  - Monitor live dashboards ensuring high request fulfillment rates.
  - Identify supply gaps and coordinate with the Onboarding team.
• Team Leadership & Shift Management:
  - Lead and mentor operations and support staff, maintaining high quality around the clock.
  - Manage shift rotations to meet peak demand.
• Performance Reporting & Analysis:
  - Aggregate operational data into concise weekly reports.
  - Handle high-level issues through the Escalation Matrix.

Qualifications & Requirements:

• Bilingual fluency in Arabic and English (written and spoken) is mandatory.
• 5-8 years of experience in Logistics or Marketplace Operations in a leadership role within a startup.
• Advanced skills in analyzing operational data for decision-making.

Join Abdul Latif Jameel as a Sales Advisor!
At Abdul Latif Jameel, we pride ourselves on our long-standing relationships and deep roots in the MENAT region. As a Sales Advisor, you will play a pivotal role in delivering outstanding service and achieving sales targets for our automotive portfolio.

Key Responsibilities:

• Assist in achieving assigned sales targets for Toyota and Accessories.
• Deliver exceptional customer service and resolve complaints promptly.
• Execute sales activities and coordinate business plans with portfolio management.
• Process inquiries and maintain compliance with sales and operational standards.
• Prepare daily sales performance reports to monitor progress and identify areas for improvement.

Qualifications:
- Bachelor’s degree or equivalent
- Minimum 4 years experience in sales
- Proficient in both English and Arabic
- Strong communication, time management, and problem-solving skills

Why Work for Us?
Be part of a respected company with over 75 years of experience in the region. We offer exciting opportunities and a culture that fosters innovation and respect.

A specialist in social media account management is required. The job requires managing and developing content on social media platforms, analyzing data and preparing reports, and implementing digital marketing strategies. The main tasks include:
• Creating and editing creative content for various platforms
• Following the latest trends in the field of social media
• Managing paid advertising campaigns and improving their performance
• Interacting with the audience and building an active digital community
• Measuring and analyzing content performance and providing recommendations for improvement