Assistant Room Service Manager📣 Job Ad

About the Role

Kempinski Hotels is seeking an Assistant Room Service Manager to join its team in Al Khobar, Eastern Region. This full-time position is crucial for delivering an outstanding guest experience within the outlet concept by effectively managing the service team. The Assistant Room Service Manager is responsible for providing courteous, professional, and efficient service in accordance with outlet, hotel, and Kempinski standards, with a primary focus on driving sales and maximizing profit. This role is designed for an individual poised to grow into the Room Service Manager position.

Key Responsibilities

• Lead the Room Service operations efficiently, managing costs and expenses while consistently delivering the highest quality service.
• Drive high top-line revenue and profit for the department.
• Ensure professional and courteous service at all times, setting a clear example for all assigned employees.
• Maintain the cleanliness and organization of the workplace and surrounding areas.
• Act as Manager on Duty for the outlet in the absence of the Room Service Manager.
• Conduct all necessary outlet meetings when the Room Service Manager is unavailable.
• Perform upselling for all items offered by the department and provide suitable alternatives to guests.
• Assist in internal communication and attend daily/weekly outlet meetings with the Culinary Team to foster teamwork and continuous development.
• Support the Room Service Manager in producing outlet-specific reports and analyses for monthly performance meetings.
• Coordinate the annual review and updates of the outlet’s operations manual as requested.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Handle guest enquiries and complaints courteously and efficiently, reporting to the Head of Department and ensuring follow-up.
• Ensure that all established opening and closing procedures for the outlet are strictly followed.

Operational Oversight and Compliance

• Thoroughly understand the outlet's concept and assume training responsibilities as requested by the Room Service Manager.
• Possess a clear understanding of the department's monthly profit and loss statement.
• Be knowledgeable and proficient in operating the existing POS system based on the assigned responsibility level.
• Plan daily routine checklists and station divisions according to the work schedule.
• Support activities and cooperation with suppliers.
• Report incidents requiring disciplinary actions immediately to the Room Service Manager.
• Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
• Respond to any changes in the department as dictated by hotel management.
• Act as Food & Beverage Duty Manager during the absence of the Food & Beverage Head of Department and Assistant Head of Department.

Team Leadership and Development

• Directly responsible for supervising the Room Service Supervisor, Order Taker, and Waiter/Waitress roles.
• Set a professional example by reporting to duty punctually, adhering to the hotel's dress code and Kempinski grooming standards, and maintaining high standards of personal appearance and hygiene.
• Attend and contribute to all necessary staff meetings, departmental trainings, and hotel-initiated trainings.
• Attend daily pre-shift meetings to brief employees on preparation, guest profiles, service standards, and menu details.
• Assign responsibilities to subordinates, implementing a multi-tasking principle, and periodically check their performance.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience in a similar role within the hospitality industry.
• Proven ability to manage and lead a service team effectively.
• Strong understanding of hotel and outlet operational standards and procedures.
• Proficiency in operating Point of Sale (POS) systems.
• Demonstrated knowledge and ability to explain and perform upselling techniques for departmental items.

Reporting Structure and Work Environment

The Assistant Room Service Manager reports directly to the Room Service Manager. This is a full-time position based at Kempinski Hotels in Al Khobar, Eastern Region. The role requires adaptability, as additional responsibilities and tasks may be assigned at any time according to the evolving needs of the business and the hotel.