Call Center Agent📣 Job Ad
in Nextcare
11 days ago
11 days agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Al Khobar |
Join Our Team as a Call Center Agent!
Nextcare is a leading Third Party Administrator (TPA) for the insurance industry in the GCC & MENA region. We are currently seeking a dedicated Call Center Agent to provide exceptional customer service and support to our clients.
Role Overview:
The main duty of the Call Center Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. You will ensure calls are answered within predetermined time scales and are managed properly. Your role also involves documenting details of telephone conversations and actions taken, while corresponding with the Call Centre Supervisor/Manager.
Main Responsibilities:
Minimum Requirements:
About Us:
Nextcare specializes in providing complete health insurance management and administration services. With a 247 multilingual call center, we ensure cashless access across various countries and manage over USD 1 billion in claims. Join us in delivering quality service and making an impact in the healthcare industry!
Nextcare is a leading Third Party Administrator (TPA) for the insurance industry in the GCC & MENA region. We are currently seeking a dedicated Call Center Agent to provide exceptional customer service and support to our clients.
Role Overview:
The main duty of the Call Center Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. You will ensure calls are answered within predetermined time scales and are managed properly. Your role also involves documenting details of telephone conversations and actions taken, while corresponding with the Call Centre Supervisor/Manager.
Main Responsibilities:
- Build a customer-oriented focus by providing quality actions and resolutions to customer concerns and queries.
- Follow communication/update expectations with clients in accordance with Nextcare policies.
- Answer inbound calls and assist customers with specific inquiries.
- Build customer interest in the services and products offered by the company.
- Provide personalized customer service at the highest level.
- Update existing databases with changes and the status of customers.
- Document details of telephone conversations and actions taken.
- Follow up on calls with clerical duties including faxing, filling paperwork, and liaising with other departments.
- Analyze various problem parts properly and develop logical solutions.
- Train and nurture junior Call Centre Agents to maximize quality calls and customer service delivery.
Minimum Requirements:
- Diploma Degree in Business Administration or above.
- New graduates or experience in Customer Service or Insurance preferred.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint).
- Physically fit to carry out duties.
About Us:
Nextcare specializes in providing complete health insurance management and administration services. With a 247 multilingual call center, we ensure cashless access across various countries and manage over USD 1 billion in claims. Join us in delivering quality service and making an impact in the healthcare industry!
Requirements
- Open for all nationalities
- No experience required
4,000 - 4,500 / Month