Customer Complaints Clerk📣 Job Ad

Join Our Team as a Customer Service Officer!
Madi International is a leading company in the beauty industry and we are looking for a passionate and detail-oriented Saudi Customer Service Officer to join our team in Khobar. We value strong communication skills and a commitment to delivering excellent service.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Provide product information, order updates, and support with returns or complaints.
• Coordinate with sales and logistics teams to ensure smooth order fulfillment.
• Maintain customer satisfaction through prompt, polite, and professional service.
• Update customer records and service logs accurately.

Requirements:

• Saudi National Mandatory.
• Excellent communication skills in Arabic and English.
• Previous experience in customer service or call center roles is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle pressure in a fast-paced environment.

Join Our Team as a Customer Services Specialist!
We are looking for a dedicated Customer Services Specialist to enhance our customer engagement and satisfaction. In this role at The office, you will be front and center in ensuring exceptional service and support.

Key Responsibilities:

• Post content on social media according to company guidelines and policy.
• Prepare daily, weekly, and monthly reports as required.
• Communicate directly with customers to resolve simple to medium complexity issues, utilizing company procedures.
• Ensure quality customer service is maintained around the clock.

Skills Required:

• Ability to enhance various communication platforms provided by the company (*, FAQs, chat services).
• Capable of managing customer complaints flexibly and efficiently.
• Strong skills in stress management and problem-solving.

Preferred Candidate:

• Experience: 02 years.
• Gender: Female.
• Education: Bachelor's degree or higher diploma.

Become a part of our team and make a difference in customer service!

Join Our Distinguished Medical Facility!
We are located in Riyadh – Al-Hitin and Khobar – Al-Rakah. We are looking to add exceptional talents to our team for the following positions:

• Receptionist
• Customer Service Specialist
• Patient Coordinator (Experience Required)

Requirements:

• University degree
• Minimum 2 years of experience in the same or a similar field
• Fluent in English
• Able to start work quickly