Manager Technical Infrastructure Specialist📣 Job Ad

About the Role

Datamatics Technologies is seeking an experienced Manager - Technical Infrastructure Specialist to lead and manage enterprise IT infrastructure operations. This long-term position is based in Riyadh and requires a professional with over 10 years of experience in the field. The role focuses on ensuring high availability, service reliability, and continuous improvement across various infrastructure domains.

Role Overview

The Manager - Technical Infrastructure Specialist will lead operations spanning Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), Network Operations Center (NOC), and Endpoint management. This position requires a leader with extensive technical expertise, a commitment to operational excellence, and strong stakeholder management skills. The ideal candidate will also drive the adoption of AI and Agentic AI in IT operations to enhance efficiency and service delivery.

Key Responsibilities

• Lead end-to-end operations for Data Center Infrastructure, Server & Virtualization Platforms, Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN), Linux & Unix Platforms, Deskside Support Services, SOC, NOC, and Storage and Backup.
• Ensure the availability and operational readiness of enterprise infrastructure.
• Drive proactive monitoring, incident management, problem management, and root cause analysis.
• Maintain system uptime, performance, capacity, and reliability.
• Establish and maintain service levels aligned with business requirements.
• Monitor and achieve SLA, OLA, KPI, and uptime targets.
• Lead major incident management and service restoration activities.
• Develop operational dashboards and executive reports on service performance.
• Ensure adherence to ITIL best practices and service management processes.

Required Qualifications and Experience

• A minimum of 10 years of experience in technical infrastructure management.
• Demonstrated expertise in Data Center, Servers, Networks, Linux Platforms, Deskside Support, SOC, NOC, and Endpoint management.
• Proven leadership skills in managing IT infrastructure operations.
• Strong understanding of operational excellence principles.
• Experience with AI and Agentic AI adoption in IT operations is preferred.

Work Environment and Location

This is a long-term position based in Riyadh. The role involves working within a dynamic IT environment focused on maintaining high standards of service reliability and cybersecurity posture.

Application Process

Qualified candidates are encouraged to apply. Salary details will be discussed during the interview process.