Manager Technical Infrastructure Specialist📣 Job Ad

About the Role

Datamatics Technologies is seeking an experienced Manager Technical Infrastructure Specialist to lead and manage enterprise IT infrastructure operations. This full-time position is based in Riyadh, Saudi Arabia, and requires a professional with over 10 years of experience in technical infrastructure management.

Role Purpose and Scope

The Manager Technical Infrastructure Specialist will oversee critical IT infrastructure components, including Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), Network Operations Center (NOC), and Endpoint management. The role focuses on ensuring high availability, service reliability, and compliance with service level agreements (SLAs), while also driving continuous improvement through automation and the adoption of AI and Agentic AI in IT operations.

Key Responsibilities

• Lead end-to-end operations for Data Center Infrastructure, Server & Virtualization Platforms, Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN), Linux & Unix Platforms, Deskside Support Services, SOC, NOC, Storage, and Backup.
• Ensure the availability and operational readiness of enterprise infrastructure.
• Drive proactive monitoring, incident management, problem management, and root cause analysis.
• Maintain system uptime, performance, capacity, and reliability.
• Establish and maintain service levels aligned with business requirements.
• Monitor and achieve SLA, OLA, KPI, and uptime targets.
• Lead major incident management and service restoration activities.
• Develop operational dashboards and executive reports on service performance.
• Ensure adherence to ITIL best practices and service management processes.

Required Qualifications and Experience

• A minimum of 10 years of experience in technical infrastructure management.
• Demonstrated extensive technical expertise across various IT infrastructure domains.
• Proven operational excellence in managing complex IT environments.
• Experience with stakeholder management.
• A forward-thinking approach towards AI and Agentic AI adoption in IT operations.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role operates within a dynamic IT environment focused on maintaining high service standards and continuous technological advancement.