Retail Sales Supervisor

About the Retail Sales Supervisor Role

Al Hassan Ghazi Ibrahim Shaker Co. is seeking a Retail Sales Supervisor for a full-time position in Al Qassim. This role involves overseeing daily showroom operations, ensuring customer service standards, and leading the retail sales team to achieve sales targets. The ideal candidate will have 2-5 years of experience in retail sales, including supervisory responsibilities.

Purpose of the Position

The Retail Sales Supervisor is responsible for managing the showroom's day-to-day activities, ensuring high levels of customer satisfaction, and driving sales performance. This includes leading and motivating the sales team, maintaining operational standards, and working towards achieving or exceeding established sales objectives.

Key Responsibilities

• Lead and motivate the retail team, drive sales performance, and maintain showroom standards to maximize customer satisfaction and achieve sales targets.
• Ensure customers receive exceptional service, addressing inquiries, concerns, and complaints effectively.
• Monitor and analyze sales performance, identifying areas for improvement and implementing strategies for growth.
• Oversee inventory control procedures, including stock replenishment, stocktaking, and maintaining accurate records.
• Maintain the cleanliness, organization, and visual appearance of the store in line with brand standards.
• Provide leadership and direction to retail staff, fostering a positive and productive work environment.
• Conduct regular training and coaching sessions for retail staff to enhance product knowledge, selling skills, and customer service techniques.
• Implement and enforce operational procedures and policies, including opening/closing, cash handling, and security protocols.
• Engage proactively with customers on the showroom floor, providing product recommendations and assistance.
• Provide regular feedback and performance evaluations to retail staff, recognizing achievements and addressing performance gaps.
• Collaborate with the Retail Manager on promotions, events, and marketing initiatives to align with sales objectives.

Qualifications and Requirements

• Proven experience in retail sales, including a supervisory or leadership role within a retail environment.
• Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Excellent communication, interpersonal, and customer service skills.
• Knowledge of retail operations, including inventory management, sales techniques, and customer service best practices.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as required by business demands.

Work Environment

This is a full-time position based in Al Qassim, requiring on-site presence within the retail showroom. The role involves direct interaction with customers and team members in a dynamic retail setting.

Application Process

Candidates who meet the outlined requirements are encouraged to apply. Salary details will be discussed during the interview process.