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SalarySalarySR 5,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationDammam
انضم إلى فريقنا في مؤسسة فالدمام!
نبحث عن موظف إداري متميز للانضمام إلى فريقنا في قسم تموين السفن. سيعمل المرشح المثالي في بيئة ديناميكية في المنطقة الشرقية - الدمام.

المؤهلات:
- دبلوم فما فوق

المتطلبات:
- إجادة استخدام الحاسب الآلي
- إجادة اللغة الإنجليزية

الخبرة:
- سنتين فما فوق

الراتب: 5000 ريال سعودي فما فوق

إذا كنت تبحث عن فرصة جديدة في مجال الإدارة، يرجى تقديم طلبك عبر البريد الإلكتروني.

Requirements

  • Open for all nationalities
  • No experience required
Saud

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Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:
  • Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
  • Ensure all services are provided completely and in full compliance with applicable rules and regulations.
  • Respond accurately and thoroughly to customer inquiries and requests.
  • Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
  • Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
  • Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
  • Implement customer care department policies and procedures in daily operations.
  • Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
  • Participate in initiatives to improve the customer experience and contribute to service development campaigns.
  • Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
  • Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:
  • Excellent Communication Skills – Clear, professional verbal and written communication.
  • Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
  • Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
  • Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
  • Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
  • Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
  • Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
  • Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
  • Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
  • Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
  • Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
  • Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

breifcase0-1 years

locationDammam

about 5 hours ago