OTR Supervisor📣 Job Ad

About Amazon

******* aims to be the Earth's most customer-centric company, providing a platform where customers can find and discover a wide range of products online. The company's growth and evolution as an e-commerce platform are driven by a commitment to low prices, vast selection, and convenience, alongside a spirit of innovation.

Role Overview

Amazon is seeking an OTR Supervisor to join its Delivery Stations in Dammam, Eastern Region. This full-time role involves overseeing operations within facilities that manage the stowing, picking, packaging, and shipping of products, contributing to the company's customer service objectives.

Key Responsibilities

• Ensure team safety and promote Amazon’s Health and Safety standards.
• Lead cross-functional teams to address operational challenges.
• Maintain Amazon’s process quality standards.
• Ensure accuracy of inventory.
• Identify and implement process improvements and streamlining initiatives.
• Share and promote best practices with colleagues and within the network.

Core Operational Duties

• Manage OTR metrics by monitoring on-ground processes and ensuring compliance.
• Conduct and lead station vehicle safety audits.
• Facilitate the onboarding process for external contractors.
• Analyze OTR metric challenges and develop solutions in collaboration with Delivery Service Providers (DSPs) and stakeholders.
• Manage incentives.
• Conduct uniform auditing and manage inventory.
• Handle daily operational communications with DSP Points of Contact (POCs) and escalate issues to owners as needed.
• Address daily callouts from Delivery Stations related to DSP Delivery Associates (DAs).
• Arrange and follow up on DAY0 attendance.
• Work towards enhancing the DSP and DA experience.
• Streamline feedback from DSPs to improve processes and provide solutions.

Basic Qualifications

• Ability to work a flexible schedule, shift, or work area, including weekends, nights, and/or holidays.
• Commitment to working 40 hours per week, with overtime as required.
• Capable of lifting up to 49 pounds, standing/walking for shifts lasting up to 12 hours, and frequently pushing, pulling, squatting, bending, and reaching.

Application Process

Candidates interested in this full-time OTR Supervisor position are encouraged to apply.