OTR Supervisor

Role Overview: OTR Supervisor

Amazon Saudi Arabia is seeking an OTR Supervisor to join its Delivery Stations in Dammam. This full-time role involves overseeing Out-the-Door (OTR) operations, ensuring process compliance, and contributing to the efficiency of customer service. The supervisor will play a key part in managing daily operations and supporting external contractors to maintain high standards.

Key Responsibilities

• Manage OTR metrics by overseeing on-ground processes and ensuring compliance.
• Lead and conduct safety audits for station vehicles.
• Facilitate the onboarding process for external contractors.
• Analyze OTR metric challenges and provide solutions in partnership with Delivery Service Providers (DSPs) and stakeholders.
• Manage incentives and conduct uniform auditing and inventory.
• Handle daily operational communications with DSP Points of Contact (POCs) and escalate issues to owners as needed.
• Address Delivery Station (DS) callouts related to DSP Delivery Associates (DAs).
• Arrange and follow up on DAY0 attendance.
• Work towards enhancing the DSP and DA experience.
• Streamline feedback from DSPs to improve processes and provide effective solutions.

Operational Duties

• Safeguard team safety by promoting Amazon’s Health and Safety standards.
• Lead cross-functional teams to resolve operational problems.
• Uphold Amazon’s standards for process quality.
• Maintain inventory accuracy.
• Strive to improve and streamline operational processes.
• Actively share and promote best practices with colleagues and within the network.

Work Environment

This role is based in Dammam, Saudi Arabia, within Amazon's dynamic Delivery Stations. The OTR Supervisor will work as part of a team focused on stowing deliveries, picking products, packaging, and shipping them out, contributing to the future of customer service.